Consumers Energy Livonia Service Center - Livonia, Michigan

Consumers Energy Livonia Service Center – Your Reliable Utility Provider

For residents and businesses in Livonia, Michigan, and the surrounding areas, the Consumers Energy Livonia Service Center represents a vital resource for all their electric utility needs. Located at 11801 Farmington Rd, Livonia, MI 48150, United States, this center provides a convenient and accessible point of contact for a wide range of services, from billing inquiries and outage reporting to energy efficiency programs and equipment upgrades. Consumers Energy, as a whole, is a prominent electric utility company serving millions of customers across Michigan, and the Livonia location plays a crucial role in maintaining reliable service and fostering positive customer relationships within its designated territory.

Contact Information and Accessibility

Reaching the Consumers Energy Livonia Service Center is straightforward. The primary contact number is 800-477-5050. This telephone line is staffed with knowledgeable representatives prepared to assist with various concerns. Alternatively, customers can access a wealth of information and resources through the company’s official website: consumersenergy.com. The website offers detailed information on rates, services, outage maps, energy saving tips, and account management tools.

Accessibility is a key priority for Consumers Energy. The Livonia Service Center is designed to be welcoming and convenient for all customers. Notably, the facility features a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can easily access assistance.

Specialties and Services Offered

The Consumers Energy Livonia Service Center specializes in providing comprehensive support for all aspects of electric service. Here’s a breakdown of the key services offered:

• Billing Inquiries and Payments: Customers can easily check their account balances, make payments, and set up payment arrangements.
• Outage Reporting and Updates: Reporting an outage promptly is crucial. Representatives can document the outage, provide estimated restoration times, and offer updates on the repair process.
• Energy Efficiency Programs: Consumers Energy is committed to promoting energy conservation. The center offers information and resources on various programs designed to help customers reduce their energy consumption and save money. These may include rebates for energy-efficient appliances and lighting, as well as personalized energy audits.
• Equipment Upgrades and Installations: Customers seeking to upgrade their electrical systems or install new equipment can receive guidance from service representatives.
• Service Changes and Address Updates: Updating your address or changing your service details is a simple process handled at the center.
• General Inquiries: Any general questions about Consumers Energy’s services or operations can be addressed by the knowledgeable staff.

Customer Feedback and Reviews

Currently, the Consumers Energy Livonia Service Center has 14 reviews on Google My Business, with an average opinion of 3.6 out of 5 stars. While the average score indicates room for improvement, many reviews highlight the helpfulness of the representatives and the convenience of the location. Some reviewers have expressed concerns regarding response times and the complexity of certain billing issues, suggesting that further training and process improvements could enhance the customer experience. However, a significant number of customers praise the center’s accessibility and the staff’s willingness to assist.

Additional Points of Interest

Beyond its core services, the Livonia Service Center offers several additional benefits to its customers. The facility is equipped to provide assistance to customers who require accommodation. Furthermore, Consumers Energy’s website and other communication channels provide access to a wide range of resources, including:

• Outage Maps: Real-time tracking of ongoing power outages.
• Energy Saving Tips: Practical advice on reducing energy consumption.
• Rate Information: Detailed information on current electricity rates.
• Customer Support Articles: Frequently asked questions and troubleshooting guides.

Consumers Energy continuously strives to improve its services and enhance the customer experience. The Livonia Service Center represents a key component of this commitment, providing a local point of contact for residents and businesses to address their electric needs efficiently and effectively. The company’s dedication to accessibility and responsive customer service underscores its position as a trusted utility provider in the Michigan community. For those seeking reliable electric service and professional assistance, the Consumers Energy Livonia Service Center is an invaluable resource. The company’s commitment to sustainability and community engagement further solidifies its role as a responsible corporate citizen.