Chicopee Water Department - Chicopee, Massachusetts

The Chicopee Water Department, located at 115 Baskin Dr, Chicopee, MA 01020, United States, is a crucial city service provider, ensuring the delivery of clean and safe water to its residents. With a dedicated team of professionals, the department is committed to maintaining and improving the city's water infrastructure. This article provides an in-depth look at the services, location, features, and practical information about the Chicopee Water Department, along with insights from customer reviews.

• Water Distribution and Treatment: The department is responsible for distributing and treating water, ensuring it meets all state and federal water quality standards.
• Water Meter Installation and Reading: They install and maintain water meters, along with regular readings to accurately bill customers.
• Leak Detection and Repairs: The department works to detect and repair leaks in the water system, helping to conserve water and maintain system efficiency.
• Emergency Services: They provide 24/7 emergency services to address any water-related issues promptly.
• Water Quality Testing and Reporting: The department conducts regular water quality tests and publishes Consumer Confidence Reports to keep customers informed.
• PFAS Management: In light of recent news about per- and polyfluoroalkyl substances (PFAS), the department is actively managing and monitoring these chemicals in the city's water supply.

The Chicopee Water Department is situated in the city's Willimansett neighborhood, near the intersection of Baskin Drive and Memorial Drive. It is easily accessible via the following:

• Driving: From I-90 E, take exit 7 for MA-33 S toward Chicopee. Continue on MA-33 S and turn right onto Memorial Dr. Turn left onto Baskin Dr, and the department will be on your left.
• Public Transportation: The nearest PVTA bus stop is at Memorial Dr and Front St, approximately a 5-minute walk from the department.
• Parking: There is a wheelchair-accessible parking lot available on-site.

• Wheelchair Accessibility: The department's facilities and entrance are wheelchair-accessible, ensuring all customers can access their services.
• Credit Card Payments: They accept credit card payments for customer convenience.
• Online Services: Through their website, customers can access their accounts, pay bills, and report any issues.
• Water Quality Information: The department provides detailed information about the city's water quality, including source, treatment processes, and test results.

• Address: 115 Baskin Dr, Chicopee, MA 01020, United States
• Phone: 413-594-3420
• Website: chicopeema.gov
• Hours: Monday-Friday, 8:00 AM - 4:00 PM (closed on weekends and holidays)
• Email: [email protected]

Analyzing customer reviews, several positive aspects stand out:

• Prompt and Professional Service: Many customers praised the department's quick response to water issues, with one customer mentioning, "I called in the morning and they were at my house installing a new meter and taking care of the leak. very professional and efficient."
• Knowledgeable Staff: Customers appreciated the staff's expertise and willingness to help, with one customer saying, "The customer service was excellent. They knew exactly what I needed and walked me through it."
• Transparent Communication: Customers valued the department's open communication about water quality and system improvements.

In conclusion, the Chicopee Water Department plays a vital role in ensuring the city's water supply is safe, clean, and reliable. With a wide range of services, accessible location, and commitment to customer satisfaction, the department is a crucial component of the city's infrastructure. By staying informed about water quality and utilizing the department's services, Chicopee residents can help maintain and improve their water system.

👍 Reviews of Chicopee Water Department

paul V.

5/5

Had a leaky water meter overnight. I called in the morning and they were at my house installing a new meter and taking care of the leak. very professional and efficient. Thank so much

randy T.

1/5

They turn off the water today without any notifications and people like we are was not able to prep for it and have some extra water in the buckets or something and we have 3 kids in the house and they just shut off water without of any notification for almost 20 hours or so (I don’t know if we can call that as notification when 1 of the workers knock to our door and told us what will be no water only few minutes before they shut off the water) that just sick and unprofessional.

Kathy M.

5/5

Staff is great - always willing to help. Right on the ball when we have to schedule water readings for closings.

Oneluv B.

1/5

I recibed a notice for a insane amount of money, i tired calling to verified what was going on and the woman in the other line was so rude hang up on my face

Daniel R.

1/5

You people really need to communicate a little bit better with each other to know what's going on in your office...

Piotr K.

5/5

Responded quickly and replaced my leaky water main shut off valve and water meter.

Mark S.

1/5

So unprofessional !! And the are all stealing money from the city of chicopee!

john B.

1/5