Chattanooga Gas - Chattanooga, Tennessee

Address: 2207 Olan Mills Dr, Chattanooga, TN 37421, United States.
Phone: 8666434168.
Website: chattanoogagas.com
Specialties: Gas company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 261 reviews on Google My Business.
Average opinion: 1.6/5.

šŸ“Œ Location of Chattanooga Gas

Chattanooga Gas 2207 Olan Mills Dr, Chattanooga, TN 37421, United States

ā° Open Hours of Chattanooga Gas

  • Monday: 9 am–5 pm
  • Tuesday: 9 am–5 pm
  • Wednesday: 9 am–5 pm
  • Thursday: 9 am–5 pm
  • Friday: 9 am–5 pm
  • Saturday: Closed
  • Sunday: Closed

Okay, here’s a detailed overview of Chattanooga Gas, presented in a formal and helpful manner, suitable for someone seeking information about the utility company:

Chattanooga Gas: An Overview

For residents and businesses in Chattanooga, Tennessee, Chattanooga Gas stands as the primary provider of natural gas service. Located at Address: 2207 Olan Mills Dr, Chattanooga, TN 37421, United States, the company plays a crucial role in delivering energy to the region. Their commitment to reliable service is supported by a dedicated customer support team and a focus on modernizing their infrastructure. You can reach them directly at Phone: 8666434168, and for more comprehensive information, visit their Website: chattanoogagas.com.

Specialties and Services

Chattanooga Gas’s core specialty is, understandably, as a gas company. They are responsible for the distribution of natural gas throughout Chattanooga and surrounding areas. Their services encompass a broad range, including:

  • Gas Delivery: The fundamental service of supplying natural gas to homes and businesses.
  • Meter Reading: Accurate monitoring of gas consumption.
  • Billing and Payment: Providing clear and timely billing statements and offering various payment options.
  • Safety Inspections: Regularly inspecting equipment to ensure safety and compliance.
  • Emergency Service: Responding to gas leaks and other urgent situations.

Accessibility and Facilities

Chattanooga Gas prioritizes accessibility for all customers. The office location at 2207 Olan Mills Dr is equipped with a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity. This ensures that individuals with mobility challenges can easily access their services.

Customer Feedback & Reputation

It’s important to note that Chattanooga Gas currently holds 261 reviews on Google My Business. While the average opinion is 1.6/5, this suggests there are significant areas for improvement regarding overall customer satisfaction. However, anecdotal evidence points to instances of exceptionally helpful and attentive customer service representatives, highlighting the potential for positive interactions. The company’s responsiveness to customers who have experienced difficulties appears to vary, suggesting a need for standardized training and support for all staff.

Additional Information

Beyond the core services, Chattanooga Gas actively participates in community initiatives and strives to maintain a safe and reliable energy supply. They are continually investing in infrastructure upgrades to enhance service quality and resilience. The company’s website provides access to important resources such as safety tips, outage information, and account management tools.

Recommendation

Considering the mixed feedback and the company’s ongoing efforts to improve customer service, it is recommended to explore all available options before making a decision. For the most up-to-date information regarding rates, service availability, and account management, we strongly encourage you to visit the Chattanooga Gas website: chattanoogagas.com. This will provide a comprehensive understanding of their services and allow you to connect directly with their team for personalized assistance.

Do you need any further details or specific information about Chattanooga Gas

šŸ‘ Reviews of Chattanooga Gas

Chattanooga Gas - Chattanooga, Tennessee
mac V.
5/5

Had some concerns about getting my account set up. Called today and only had to wait a few minutes before someone got with me. I spoke with Abby, she was incredibly helpful. She was very kind and punctual and also wanted to know more about the issue that way they can help solve it in the future! Amazing customer service rep.

Chattanooga Gas - Chattanooga, Tennessee
A G.
1/5

This is the worse company ever. I wish there was another gas company here. Gas will get cut off if payment is pending per the supervisor. Although the tech came out took the confirmation number, stated it’s all good then still turn the gas off. The supervisor tried to tell me that the tech didn’t come to my house on a certain date. Had to send video proof from my ring camera and a copy of my receipt that was emailed to me after the payment was made on said date. This is a piss poor company.

Chattanooga Gas - Chattanooga, Tennessee
Evan G.
4/5

Edit: Lorena (I believe I’ve spelled that correctly) was very helpful when we called in to resolve the issue. Owned all of the errors and rectified the mistakes as quickly as possible without hassling us. I appreciate the prompt action. The tech that came out also was really nice and knowledgeable.

Unbelievable. We moved about a month ago. Transferred service to our new home, ended it at the old home— or so we thought. The representative set up a second account for us… to our old address. They never set up an account for the new address, despite us calling twice to confirm this was done. We didn’t find out until today, when our gas was turned off. They did not notify us ever about the impending cancellation. Absolutely terrible experience. Be prepared for this company to mishandle and misinform you because of their inept employees, and have absolutely no skill or ability to rectify the situation.

Chattanooga Gas - Chattanooga, Tennessee
anastasia B.
1/5

I wish I could give this company a ZERO star, as they are the most UNPROFESSIONAL company that I've EVER used in my many years on earth. Their customer service lady who I will not mention her name had ATTITUDE worse than ANY karen ive ever spoken with,, she was condescending and does NOT care if her company goes out of business, but trust me as soon as i can get one, i WILL be going back to all electric and say GOODBYE to chattanooga gas,,,, if you are thinking of getting gas service in chattanooga,, DON'T!! you will be sorry you ever dealt with this company!!

Chattanooga Gas - Chattanooga, Tennessee
Patrick J.
1/5

Called in what we assumed was a gas leak somewhere around the area because our neighbors on another hill could smell it just to be good natured. They told us to leave and we left to go do errands. They apparently don’t do any form of courtesy calling and they came to the house and left in their report that no gas leak was coming from our house and then, without talking to us, turned our gas off.

Your company also has the worst customer service I have ever experienced. Rude in every single way. Not helpful in any single way. Fix your company. Fix your management. Fix the way you deal with people.

If you are going to turn someone’s gas off while they aren’t there. Make a COURTESY CALL TO THE PEOPLE YOU ARE GOING TO IMPACT.

Unreal.

Chattanooga Gas - Chattanooga, Tennessee
kimber C.
1/5

So this company just turn off our gas without any notice because they needed to change our meter no letter no phone call nothing just coming home with a notice on my door they turn off our gas. First of all the person came to my house after 6 pm if you going do this you might want to come between the hours of 8 to 5 pm when our office is open so if we not home you can go to office she could call us let us know if it okay to come in nope they don’t do that they are worse then any other gas company they need to learn how to treat their customers I get it if you do t pay your bill but we never been late or anything this is how you treat your people so wrong

Chattanooga Gas - Chattanooga, Tennessee
Drake M.
1/5

Need more trust busting in the Chattanooga area to curb monopolistic companies like this.Poor service and awful barely functioning payment system. Auto pay is very hard to figure out and have to really dig to find that feature. Otherwise it's instant payments through emails which has caused me to pay fees since there clerical services are awful and you don't really know if your payments have went through

Chattanooga Gas - Chattanooga, Tennessee
Doug S.
1/5

Terrible company. Would show up without warning to perform work on the meter, often wearing nothing that would identify them as an employee. Charged monthly minimums no matter how much gas we used. We were thrilled when our last gas appliance died and we could finally replace with electric and cancel our service.

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