Burlington Electric Department - Burlington, Vermont

Burlington Electric Department

Burlington Electric Department, located at 585 Pine St #4864, Burlington, VT 05401, United States, is a prominent electric utility company that has been serving the community for many years. With a phone number of 8028657300, and a website at burlingtonelectric.com, the company is easily accessible to its customers.

Specialties: Electric utility company.

Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.

Opinions: This company has 14 reviews on Google My Business. With an average opinion rating of 3.2/5, there is room for improvement in customer satisfaction.

Some customers have expressed concerns about their bills being high and not feeling like their questions are being addressed. One customer, David from Burlington, Vermont, mentioned feeling like there is some shadiness going on with their billing and taxes. While the company has wheelchair-accessible facilities, more needs to be done to improve overall customer experience and transparency.

Burlington Electric Department has the opportunity to address these concerns and work on improving customer satisfaction. By actively listening to feedback and making changes based on customer input, the company can strengthen its reputation and build trust with the community it serves.

👍 Reviews of Burlington Electric Department

D.P C.

5/5

Dear brother electric company, my bill has been a little bit high lately. My concerns is that you're really not answering people's questions but why is costing so much. An extra $3 tax this has got to stop.I'm going to question if you're being honest some shadiness that's going on Burlington residence. Anybody out there feels the same way I do. You need to send a big message thank you sincerely David Call Burlington Vermont.

Nathan K.

1/5

Completely removed the ability to pay with a credit/debit card without incurring a large fee. Their proposed solution is to mail or hand deliver a check/cash. Deciding in the 21st century to make it LESS convenient for your customers to make payments is certainly a bold choice.

Lauren V.

1/5

Thank you so much Burlington Electric for spelling my email wrong, Im so glad that I never got any bills or notifications from you until it all went to collections. No phone call, no good old paper notification through the mail that said hey you have over due bills. Nothing. Just an alert from your collections agency that I owe you money. I love that I always pay my bills on time except for your bills because of your mistake. Well done Burlington Electric.

Kurt H.

5/5

I wish that other businesses has had the same amazing customer service as Burlington Electric Department! I needed to change over the account name and bank account information on an apartment that I own. I sent an email last night, and the transition was made before 9 AM this morning! Thank you, Andi! I also find their rates to be very reasonable.

Yaya F.

5/5

They warned us power would be out from 8-2 to work on lines....it was back on by 11. Thx guys😊

Linden A.

4/5

Rates have been pretty damn stable for quite some time, years. If a storm knocks something down they are out there immediately to fix it. Great city asset. I don't know why someone said online bill pay is always down, works for me every time no problems, my preferred way to pay.

Carley

5/5

Super responsive customer service. So refreshing to deal with friendly competent people who care about their work!

Brian B.

1/5

Web site sucks. Can't view your bill and bill pay always down. ALWAYS!