Builders FirstSource - Prescott Valley, Arizona

Cindy L.

Susan, Robbie, Rick,Kin and Carter are amazing. They all went out of their way to help me. Especially Kin, he did a special favor. But honestly, all of them went out of their way to make it such a great experience. I am done with the other big box store so I can get whatever I need here, they have my business.
They have everything from doors, lumber, tools, patio furniture, and treats.
I WOULD RECOMMEND

Davis F. C.

The staff at this place is amazing!!! We recently ordered some tools from them and the process was very simple. They have a wonderful selection of almost anything you need to be able to repair, build, or decorate your home. They also have great fence products to secure your investments and they offer installation of their materials by Davis fence company. We just can not say enough good about this store and their staff

James L.

Really nice people. Will help you find what you need. They don’t avoid looking at you like at the big chains.
Great Milwaukee selection.

Mary O.

Fairly new window screen (3 yrs) needed rescreening as screen had separated from frame due to poor splining. Tear was about 6” long. Brought screen in, was quoted $26 for repair & work was done in about 4 hrs. Price was fair, service was outstanding (thank you Harley) and work was completed much faster than quoted. What more could a customer ask for?!? This is my second positive experience with Alliance Home Improvement within the past month. Previously I visited the store to buy screws needed for mounting cabinets in laundry room. The selection was huge & frankly intimidating BUT thankfully Jerry was there & found all the sizes & types I needed with ease. Thank you Jerry!
While I’m not a huge fan of how the store has been recently reconfigured, I do appreciate the GREAT customer service I’ve recently received & also appreciate the store’s proximity to my home.

I did take my screen to another business before going to Alliance Home Center and was sadly treated with disrespect and was quoted an insulting price. Will never shop there again but that experience made me appreciate Alliance Home Center even more. Thank you.

B.L. A.

Tell us you're not interested in selling anything without telling us you're not interested in selling anything.
I was happy when Alliance opened, offering another local supplier of home improvement and repair parts, including a lot of items not found in other stores in the area.
Unfortunately Alliance seems to have decided selling is overrated. They gutted half the store and discontinued those unique items in favor of overpriced fluff and a lot of empty space.
Since our local Ace Hardware recently did the same I was forced to visit Alliance for some things I needed. I only found one that wasn't quite the right size but likely would have worked, but that "no sale" philosophy apparently exists throughout the staff. There was no one at the register, and I only saw what I thought were two customers leaving the store engaged in conversation. As it turns out one of them was the cashier, but instead of returning to the register after her social break she decided to look busy by "cleaning" one of the other register stations.
Needless to say I left with my hands as empty as the store and will not be returning.
It's a sad state when Lowes and Home Depot are the best choices for home improvement and repair, and a lot more affordable. $90 for a 6' project board? No thanks.

Liam C.

I've spent alot here. I'm a contractor and the location seemed convenient enough, but the service just isn't there and the return policy isn't flexible enough, especially considering that everything is way overpriced and they did away with using phone numbers to store my purchase history. I recommend driving another 4 minutes to PV home depot

Self A.

I've been here several times and they rarely have the parts I need, their hours of operation are atrocious but I kept trying to give them a chance to support a newer business. I bought 2 brass fittings here yesterday, threw away the receipt thinking I had what I needed. Figured out it didn't fit so I went back today to exchange for the right brass fittings and they told me no exchange without a receipt. So I'm out a few bucks on some brass fittings that I don't need and I'm heading to Home Depot that will exchange anything for store credit. This place is not worth the wasted time or weird exchange policies, I won't be back.

Theresa D.

Horrible customer service with zero follow-up and incompetent, unprofessional behavior, particularly if you are unfortunate to get sales rep Maison Murch. She may respond initially to inquiries but, no matter how polite and patient you are, she eventually fails to follow up, dodges emails and phone calls, hanging up on you or even to the point of faking an accent to suddenly pretend it isn't her on the phone, despite having already identified herself as such. Such bizarre game-playing behavior has no place in a professional business. Management is also unresponsive to complaints. Good luck if you have any questions or issues whatsoever. Don't waste your time or money.