BrightRidge - Johnson City, Tennessee

elizabeth R.

if I could leave 0 stars I would. we live in a 2 bedroom 1 bath apartment and we are BARELY home, and still our electric bill is almost $350. makes me wish I would’ve paid the higher rent elsewhere just to have a lower electric bill. i’ve lived in other cities who use other utility companies, NEVER have I ever seen that high of a bill for us.

haleigh ?. M.

I’ve been with this company for years and the distaste this place leaves is incredible. Absolutely getting overcharged and after I pay the bill they will still send me delinquency letters and emails with the TOTAL LITERALLY BEING 0 DOLLARS. Their internet people came to my house three days in a row after the first day I said I’d get back to them. The way it jumps up 200 in a MONTH when I haven’t done anything different is a joke.

Crystal E.

After calling for 7 hrs and over paying my bill just in case. This company finally agreed to come out the home to declare it was the landlords problem turned and left after begrudgingly checking the front. Why bother posing fgvc minutes heat. How do all you men leave a woman on disability alone in the 5 devr

Garrett S.

UPDATE:
Brightridge called me and made things right.
Awesome that they would even think to reach out. Takes the customer service from a 1 to a 5.

Original Post.
There was a switch on the Brightridge SmartHub App that made it appear as though we disconnected our Internet service. We still get two more Internet Bills so I call them and explain that I thought you could disconnect via the app.

The woman over the phone just rudely says, “You can’t do that.” No “sorry for the confusion,” No ”Let me make it right.”

The whole conversation, she was short with me and not sympathetic. No attempt to credit me back the $120 they billed me for services that weren’t in use. It was essentially “you can’t do that” “I don’t know what you’re looking at, but the only thing you can do on there is…”

The $120 hurts me a lot more than Brightridge especially when I didn’t consume any bandwidth.

All in all don’t expect nice customer service or your money back. If they make it right I will edit this post. I don’t want retribution for the lady who was rude but someone in CS should be nicer.

Danielle F.

I was very grateful that the company was able to come out after only 6 months on the waitlist to cut down a tree that was able to wipe out our power line for the whole street. I apologize for the poor review, but nobody seems to know (including the BR Operator) how to connect me to have the tree cutting company come back to finish the job. This massive branch is all tangled up still from when they cut the tree and its pulling quite a bit- I’m afraid it will snap the lines. I have two small children and would really prefer not to have live wires in my yard. Please come finish the job. I’ll gladly change my review once my home is safe again.

Mark

I would just like to take a moment and recognize what a great interview experience I had. I've never felt so comfortable and welcomed. I appreciate Stacy, Tephanie and Deborah so much in making it such a great experience. It really shows the entire morale of the workplace as a whole. Thank you!!!!

Isaiah B.

Internet is already very weak so not worth what we are paying. I paid for the internet and the electric bill at the same time. Then got an email saying that I paid for both. Turns out my internet went out today and I check their website and it’s saying I only paid for the electric bill. When I checked my account just to be sure it wasn’t an error on my part nope both payments came out thank you brightridge

LL0206

Horrible customer service in the Broadband internet department when called to inquire about internet service options. The man on the phone was condescending, rude, and not helpful at all. Prior to calling I noticed the one star reviews and can concur that I received the same piss poor service from this utility company. Maybe management should add some sort of mandatory training for providing superior customer service for customers. Absolutely unacceptable 😖