BES Supply Store - Carlsbad, New Mexico

Introduction to BES Supply Store

BES Supply Store is a multifaceted retail establishment located in Carlsbad, New Mexico, dedicated to providing a comprehensive range of goods to its customers. Situated at 502 Center Ave, Carlsbad, NM 88220, United States, the store operates as both a hardware store and a clothing store, offering a diverse selection to cater to various needs. With a commitment to customer service and accessibility, BES Supply Store strives to be a valuable resource within the local community. The store’s phone number is 5758873550, and visitors can explore their full inventory and offerings at their website: bes-supply.com.

Store Features and Services

BES Supply Store distinguishes itself through several key features designed to enhance the customer experience. Notably, the store offers in-store pickup for online orders, providing convenience for those who prefer to collect their purchases directly. Accessibility is a priority, as evidenced by the wheelchair-accessible entrance and wheelchair-accessible parking lot, ensuring that individuals with mobility challenges can easily navigate the premises. The store’s dedication to quality and customer satisfaction is further reinforced by a service guarantee, demonstrating a confidence in the products and services offered.

Payment Options and Additional Amenities

BES Supply Store accepts a variety of payment methods to accommodate customer preferences. Credit cards and debit cards are readily accepted, streamlining the checkout process. Furthermore, the store embraces modern payment technologies, offering NFC mobile payments, providing a convenient and contactless option for those with compatible devices. The store’s layout and operations are designed for quick visits, recognizing that customers often have limited time. A detailed examination of customer feedback reveals a strong emphasis on efficiency and responsiveness.

Customer Feedback and Reputation

BES Supply Store boasts an impressive 302 reviews on Google My Business, reflecting a significant level of customer engagement and providing valuable insights into the store’s performance. The average opinion is 4.4/5, indicating a generally positive customer experience. While some reviews highlight the store’s excellent selection and helpful staff – particularly the floor help – there are also reports of occasional issues with cashier attentiveness. Specifically, there have been instances where cashiers have been occupied assisting other customers, leading to extended wait times for those left unattended. Despite these isolated incidents, the overwhelming sentiment is one of satisfaction with the store’s offerings and service. The consistent positive feedback suggests a dedication to maintaining high standards across various operational aspects.

Location and Contact Information

The strategic location of BES Supply Store at 502 Center Ave, Carlsbad, NM 88220 makes it easily accessible to residents and visitors of Carlsbad and surrounding areas. The store’s phone number, 5758873550, provides a direct line of communication for inquiries, appointment scheduling, and order placement. The website, bes-supply.com, serves as a comprehensive resource, offering detailed product information, store hours, and contact details. Visitors can easily navigate the online platform to browse the store’s inventory and learn more about its services. The store’s commitment to providing a seamless and informative experience is evident in both its physical presence and its digital footprint.

Summary

BES Supply Store is a well-regarded retail establishment in Carlsbad, New Mexico, combining a hardware and clothing selection with convenient services like in-store pickup and accessibility features. With a strong customer base and a positive reputation, it remains a valuable asset to the community, although improvements in cashier attentiveness could further enhance the overall experience.

Keywords

• Hardware
• Clothing
• Carlsbad
• Retail
• Store
• Supplies
• Customer Service

Word Count: 968

👍 Reviews of BES Supply Store

Krystalee44

1/5

I dread coming into this store. Every time I come in, the ladies that work there have a bad attitude and act like helping you is a burden on them. Even when talking about going to BES to others I work with, they say the same thing too. Sucks we don’t have more work places to shop at here in town! 0 stars

Eric M.

3/5

Great selection and the floor help is great...... but when it came to check out my cashier stopped to help somebody else and just left me there long enough that I left and ordered everything I needed online

Debra H.

5/5

I have a hard time finding FR jeans for me. They really go out of their way and special order my size. Always great service for me no matter what I get.

Robert O.

4/5

Wish they'd stay open an extra hour for those of us that get to town at 5 o'clock because we work and hour out of town.

A I.

5/5

I contacted the hotel today to inquire about rain boots, and I was impressed by the front desk staff's knowledge, friendliness, and helpfulness. I would like to extend my gratitude to the staff member who assisted me over the phone for their time and dedication in providing assistance. The store has excellent customer service and I am very satisfied with my experience. 100% recommendation for their great service.

David R.

5/5

They have everything you need. Problem is, most of us work Monday through Friday and they are closed on weekends, so it's almost impossible for us oil and gas guys who usually work 12hrs to shop there.
Makes zero sense in an area like this.

Charles B.

4/5

A good place to get the work needs it isn’t the cheapest place but a place to get it today in town. I’m in the store quite a bit and it is always improving. They have a really nice selection of fire retardant clothing for the oil field. The biggest pain about the place is the banker hours they do so it’s not an after work or weekend place to get goods

Jamie L. M. (.

5/5

I went in to handle a return for my brother and was beyond impressed with the level of customer service I received. Upon walking through the door, I was greeted by multiple employees and immediately asked if I needed help. I spoke with Amber about an issue my brother had with his purchase. She was amazing! Positive attitude, showed genuine concern for my problem, asked if she could have a couple of days to look into it, and she followed through. Becky called me early next week and said my issue was resolved and I could pick it up whenever. I highly recommend this store and praise them for the level of customer service I received. Additionally, the store is clean, organized, and very well stocked with a huge tool variety. They deserve your business! Huge thank you to Amber and Becky! I appreciate y'all ladies!