Aten Express - Imperial, California

Overview of Aten Express

Located at 390 W Aten Rd, Imperial, CA 92251, United States, Aten Express stands out as a convenient stop for both residents and visitors of the Imperial area. With a phone number of 7603551246, it's easy to reach. For those intrigued by their offerings, Aten Express specializes in providing a convenience store and a gas station. This dual functionality makes it a go-to destination for quick errands and refueling.

Features and Services

Aten Express boasts a range of services catering to various needs:

- Convenience Store: Ideal for those needing basic supplies or snacks on the go.
- Gas Station: Offers reasonable fuel prices, a key benefit for travelers and locals alike.
- Additional Services: The business offers delivery services, including same-day delivery, which is a significant advantage for busy individuals.
- Accessibility: Demonstrates commitment to inclusivity with a wheelchair-accessible car park and a wheelchair-accessible entrance.
- Payment Options: Accepts various payment methods, including credit cards, NFC mobile payments, and SNAP/EBT, ensuring convenience for all customers.

Other Points of Interest

Customers can look forward to a quick visit with amenities such as a car wash, although there have been changes noted over time. The establishment also hosted a memorable grand opening event, offering free coffee, doughnuts, hot dogs, and promotional items, showcasing its customer-centric approach.

Customer Opinions

Aten Express has garnered a respectable average opinion of 3.8/5 based on 150 reviews on Google My Business. From these reviews, it's evident that the store used to be a beloved local spot, particularly appreciated for its cleanliness, car wash, and the friendly staff, especially a former manager who was highly respected for putting customers first. However, recent changes in management and operations have led to a noticeable decline in customer satisfaction, as noted in reviews highlighting a less welcoming atmosphere and a shift in priorities.

Recommendations for Visitors

For those considering a visit to Aten Express:

- Expect a Quick Stop: Given the emphasis on convenience and quick access to services, plan for a swift visit.
- Check for Current Services: While the convenience store and gas station services are consistent, it's advisable to verify if the delivery and car wash services are still operating at full capacity.
- Prepare for Payment Methods: Be ready to use various payment options to accommodate all customers' needs.
- Be Mindful of Availability: Given the changes mentioned, some services might have altered significantly, so it's wise to check online beforehand.

Overall, Aten Express remains a practical choice for those in need of convenience store items or fuel in the Imperial area, though it's clear that the business has faced challenges in maintaining its former glory and customer loyalty. Despite this, the improvements in accessibility and payment options are commendable and worth noting for potential customers.

👍 Reviews of Aten Express

Judy L.

5/5

Happened upon their Grand opening. They had free coffee, doughnuts, hot dogs and swag bags. It was a very clean store/station with car wash. Gas was reasonable.

Susan

3/5

The car wash has changed. I used to love coming here and they did such a great job. I tipped them so well! Now there is just a bunch of standing around and talking ....and the customer comes last. Very disappointing. I truly miss the one gentleman that ran the place so well. He was young but super motivated to do a nice job and put the customers first. He left... and boom this place took a turn down hill.

Jonathan B.

5/5

Car wash is top notch. WAY BETTER THAN THE CHEVRON. Very tentative and made my truck look brand new. The store is very clean and well stocked. I will definitely be going here for the rest of my time in California.

Gerry R.

5/5

Super convenient! Awesome variety of alcoholic beverages, soft drinks, energy drinks and snacks.

Plus during the day there's a car wash right behind it. Very decent job for such a cheap price. Definitely recommend!

Bryan K.

5/5

Guys at the car wash are very helpful. I'm a paraplegic and when I get my truck washed they will help me with moving it from the start of the car wash to the otherside so it doesn't get wet. Very helpful, I never feel that it's some kind of issue for them. Even when it's 110 plus degrees outside. That in itself would make anyone grumpy or not want to do something extra. I really appreciate their help.

Robert P.

2/5

Cashier is rude this morning as she usually is, I would frequent more if not for her. At least new hires are nicer, more friendly. Car wash is great.

TJ A.

5/5

Great service and even provide a complimentary IV Press newspaper so you can have something to do while waiting.

They should consider opening another car wash stall to deal with demand due to popularity.

Elizabeth M.

1/5

Horrible experience. This is my and my husbands almost everyday stop to get our coffee or drink before heading to work and where we fill both our tanks everytime. I had a low tire and barely made it to the air machine. I walked in the store and approched the lady at the counter who was just sitting there while another associate (a gentlemen) was helping customers. I asked if she could turn on the air machine for me and with he worst stink eye she could make she looked at me and said I either had to pay or pump gas. I didnt have change for the machine but i did have to pump gas. But I decided to leave to another gas station. I do not deserve for this lady to give me that attitude. No one does. The tone she gave me and the way she looked at me is unacceptable. Never had I been treated like this at this gas station. You lost two very frequent customers. I understand sometimes you have a bad day but if you work customer service than at least be good at that. My time of visit was October 9 2018 at around 2pm.