American Solar Advantage - Chino, California

Amanda M.

The absolute worst solar company to have your solar panels installed. Company broke our fuse box, did not label breakers back to this day leaving us not knowing which breaker goes to what in the house. They came and one worker scribbled with a sharpie guessing which breaker goes to what and left our fuse box a complete mess. Burnt out the television in my son’s room on installation day while switching power on and off and causing more issues with entire lighting situations in our home. The tv does not work anymore. Workers are completely unprepared, unprofessional, rude, used foul language during phone calls and in person and even had inappropriate clothing attire while installing panels. Customer service does not exist, I never get calls, emails or text messages returned. There is a hole in my ceiling from installing panels that filled up with water when it rained and has yet to be fixed. We started this project February 2023 and I have been paying a loan for solar panels that have not been finished. I have not received any update or status about when this project will be completed. I do not recommend this company. American Solar Advantage is garbage and I regret signing a contract with them.

Claudia M.

Worst home improvement experience ever. If I could give them zero stars I would. After researching over twelve solar companies, I signed a contract with American Solar Advantage (ASA) on 4/7/2023 for 23 solar panels for my home in Fullerton. The panels were installed 6/1/2023 and have not been operational despite paying 4 months already on the finance loan (on top of my normal electric bill to edison). I have reached out numerous times, contacting ASA over 40 times and have not been able to speak with someone in over two months. My sales agent even went to their offices in Chino and was turned away. ASA has not returned my calls and I have had no choice but to submit a complaint to the State of California Contractors License Board (link below). They are not only unresponsive but they are signaling financial troubles as they are unable to schedule a technician to complete the city inspection process. The project manager I was assigned to appears to have been laid off and customer service team is no longer existent. Additionally, they are not paying their sub-contractors on time as I have received a mechanic's lien on my home from the electrical company ASA hired to do the install work. I am in the process of considering legal action and with so many negative reviews a potential class action lawsuit as well. Please stay away from this company.

Yolanda D.

This is the worst company that you can hire. Customer service is the worst, I signed contract on February, I was told it would be completer by April 14, so far nobody answer, nobody inform you, the stage of the panel and the worst part is that they already charge me the total amount of the panels like everything is working. I 'm paying interest in the loan for a service that I don't have. They make money with your money. Don't hire them The promised to pay 2 years of the financing company and they
responded that they will be out of business and never responded again. This is a total fraud because the solar panels are not working correctly.

Dharani B. S.

Worst. I'm on the same boat and I feel sorry for y'all. I just found out that the company is no longer in business after reading the reviews. My installation was done by June 2023 and got connected to SCE NEM 2.0 but it looks like the system is not producing power and there's no monitoring system available. Plus the 36 month reimbursement of monthly loan payments that ASA promised obviously never happened. Now the solar circuit panel is hanging too. Don't know what to do. Should I call a 3rd party to fix or call the finance company first? Who will take over the warranty? So frustrated. Could we all whoever got affected start a law suit? Please advise. Thank you so much!

Raul Q.

Terrible customer service, they will set up your solar panels and literally forget about you. I had to call them several times after the installation for them to find out that the system had to be modified and plans resubmitted 2 plus months later!!! Then they calm you down by saying we will reimburse us you, so you wait then you find out they don’t have money and will reimburse you 3 months later!! We are past 4 months since the panels were “installed ” and they are still not operational

The only reason I’m writing this review is because I have called over a dozen times and the receptionist are nice, I’m embarrassed to tell them my story each time, then I get promised a call back but I’ve only received 1 call back.

I wish I would have never signed up with ASA, I wonder how long they will take to call me now? I will continue to write reviews until I get the service I paid for because my check has cleared!!

Updated 2 weeks later and we are in the same position, Jennifer was very nice on the phone, but nobody in management cares about customers, do not give this company your business

Pierre R.

I’ll keep it short and sweet. Had this company as a primary installer. They delayed our commissions about 4 months ago and kept promising it’ll pay out on certain dates. They owe several of our customers rebates and credits on their bill. The CEO never responded to any of my emails about my concerns and left us in the dark the last 4 months. Now they announced they closed their doors indefinitely. They kept all our commissions for a grand total of $320,000 which we most likely will never see because they most likely spent our money already. First installer who has screwed us this bad and horrible leadership. Tons of lawsuits against them already. Expensive lesson learned.

Bill L.

They went out of business. Good luck finding anyone to help you. It's like a top secret thing trying to find who took over their contracts and such. Supposedly Sol-Works took over the service contracts.

Ana C.

Worst company Ever! The salesman, Arturo (I think was his name) mislead my parents. They targeted elderly, vulnerable people and gave them false promises. They were aware that my parents are retired and still found a way to get them to get this huge loan and the panels don’t even help lower the bill. They even sent my parents to a friend to get their taxes done and assured that he had the educational background to do their taxes to get them a refund. Turns out the friend was drunk when they went to him. Oh and on top of it all they told my parents they’d be set up in a raffle to go on a trip, LIES! DO NOT GET THEM. There needs to be a lawsuit against such scammers. FYI their location is closed. There needs to be a way to get victims together for a lawsuit for being such liars and scammers.