American Energy Heating & Air - Decatur, Georgia

David W.

I recently had the pleasure of working with American Energy Heating & Air at my house in Decatur GA. The service I received was top-notch. I had an issue with an ignitor where that was causing the furnace to light sporadically, leaving us with long spans where we had no heat in the house.

From the moment I called, their customer service was excellent. They were polite, attentive, and eager to help. What truly stood out was their ability to schedule a same-day appointment, which was a lifesaver given the recent cold snap.

They partially diagnosed the issue over the phone, showed up with the parts they thought they needed, and fixed the issue by replacing the ignitor in 30 minutes.

I rarely write reviews, but wanted my neighbors to be aware of my experience.

Cheers American Energy - Thanks for all your help!

Heidi P.

I have been working with American Energy Heating and Air for over 6 years. I found them working as a project manager for investors concentrating on high volume, quick turn over renovations- in this market American Energy is able to thoroughly and quickly assess, repair or replace systems in a very timely manner, efficiently and always within budget. I have also partnered with American Energy on high end residential projects. They are able to offer a varied level of products and meet the high end client expectations- again timely, efficiently and within budget. Lastly, I have entrusted them with my own home, as expected they are always on time, neat, knowledgable, offer many options for repair or replacement, they know their products they stand by their work and they are always professional and available. I trust them, enjoy them and feel good about writing a check for their services. I have recommended them over and over with wonderful feedback. A trusted, local, family owned business that I am always happy to call!

Eric W.

American Energy Heating & Air and I have been doing business for over 13 years. Kathleen, Mike and the team are always honest with the repairs that are needed. They are always very responsive in scheduling and getting repairs done. Mike has always been very helpful with repairing our old system, until it could be repaired no longer. He was very helpful in getting us the correct new unit for home at a reasonable price. His team was very efficient with the installation process and I look forward to American Energy doing the yearly maintenance on it. American Energy is the example of good business and many service companies could learn from them.

Leslie M.

Can't say enough good things about this company and it's owners, Michael and Kathleen. We originally asked Michael out for basic maintenance and help with some issues we were having in our new, old home. We received a reasonable quote and when Michael arrived to do the work, told us that upon further thought he had decided some of the proposed changes wouldn't be beneficial; definitely appreciated the honesty and savings! When the blower on our system decided to kick this summer, there was no question who to call. Michael came out as soon as possible and gave us what we feel was an honest opinion on the situation and several options for repair and replacement. We never felt pressured to make a decision one way or the other, and had many lengthy conversations with Michael and Kathleen, even after hours, about said options. They even brought us a portable A/C unit to use while we were taking time to make our decision - something we would never expect from a large company. Ultimately we decided to update our system and their team did a wonderful job; they were timely, respectful, friendly and clean. At this point we're dedicated customers. They're a true local company that really wants to help people and are delightful not only to work with but to talk to.

Eric P.

Thankful for American Energy and Heating being so responsive when my HVAC system was failing. I trust them because when I had issues with the system last year they suggested a low cost repair first before the more costly alternative of replacing my system. They could have made more money but instead did the right thing by attempting a low cost repair first.

They were very helpful with selecting a new system. I got multiple quotes from other companies and American Heating and Energy was very competitive as far as their pricing and did a great job installing a high efficiency system in my home. The new system cools my home more quickly and runs far less than my older system. Thanks to American Heating and Energy for their professionalism and responsiveness!!!

Ken C.

I have used American Energy several times and each time the phone contact has been professional, helpful, and friendly. Twice they have come to my house for repairs - burned out heat strips and a bad float switch. Both times the technician arrived on time with all necessary parts and was quickly finished. We also used American Energy to replace the air ducts in our 70 yr old house - big shout out for Carl! The airflow is much improved throughout the house!

Michael C.

As a full time home inspector for 15 years, I am careful about contractor choices. There are a lot. I have known Mike with American Energy for about four years. He was my choice to make repairs on an air conditioner for a home that I sold last year. He was out within 24 hours of the call and had all the supplies to make repairs and tune up the system for the buyer. I will absolutely use him again. I refer him often when I get requests. As a side note, he and his wife also do a great job in supporting the local school system and the girl scouts in City of Decatur. I like supporting people who give back to the community.

Cameron T.

I can't say enough great things about this company. They helped me replace an AC unit in a very timely and professional manner. They even proactively shopped around to look for the best deal on my unit. This company does a great job and they have a very professional and responsive staff. I highly recommend American Energy & Air to anyone in the Atlanta area looking for HVAC repair or servicing. Best HVAC company in Atlanta and it's not even close!