Amazon Sort Center CLT5 - Concord, North Carolina

Introduction to Amazon Sort Center CLT5 in Concord, NC

Nestled in the heart of Concord, North Carolina, Amazon Sort Center CLT5 has established itself as a vital cog in the e-commerce giant's vast logistics network. Situated at 1745 Derita Road, this state-of-the-art facility plays a pivotal role in ensuring prompt and efficient delivery of Amazon's wide array of products to customers across the region.

In this comprehensive guide, we will delve into the main services offered by Amazon Sort Center CLT5, explore its strategic location and accessibility, highlight its unique features, and provide practical information to help you navigate this bustling hub of activity. We will also touch upon the positive aspects highlighted in customer reviews.

Main Services

• Sorting and Processing: The primary function of Amazon Sort Center CLT5 is to sort and process incoming inventory. This involves receiving products from various Amazon fulfillment centers, categorizing them based on destination, and preparing them for shipment.
• Packaging: The facility also handles the packaging of items, ensuring they are properly protected for their journey to customers. This includes using the appropriate packaging materials and applying shipping labels.
• Quality Control: Amazon Sort Center CLT5 maintains rigorous quality control measures to ensure that only products in optimal condition reach customers. This includes inspecting items for damage or defects before they are shipped.
• Returns Management: The facility also manages returns, handling the reverse logistics process with efficiency and care. This involves receiving returned items, inspecting them, and either restocking them or disposing of them as per Amazon's policies.

Location and Access

Amazon Sort Center CLT5 is situated in the Derita neighborhood of Concord, making it easily accessible from major roads and highways. Here's how you can reach the facility:

• By Car: The facility is located just off NC-49 (Monroe Expressway), providing easy access from Interstate 85. From the north, take Exit 62 (NC-49) and head south. From the south, take Exit 62 and head north. Turn west onto Derita Road, and the Amazon Sort Center will be on your left.
• Public Transportation: Although there are no direct public transportation options to the facility, Concord's Greyhound bus station is approximately 4 miles away. From there, you can take a taxi or rideshare service to reach Amazon Sort Center CLT5.

Featured Characteristics

Amazon Sort Center CLT5 boasts several unique features that set it apart:

• State-of-the-Art Technology: The facility is equipped with advanced technology, such as automated sorting systems and robotic arms, to streamline its operations and increase efficiency.
• Sustainability Initiatives: Amazon Sort Center CLT5 is part of Amazon's broader commitment to sustainability. The facility incorporates eco-friendly practices, such as waste reduction and energy-efficient design.
• Employee Amenities: The facility offers various amenities to its employees, such as on-site parking, a break room, and vending machines. Additionally, Amazon provides comprehensive benefits packages to its employees.

Practical Information

Here's some practical information to help you navigate Amazon Sort Center CLT5:

• Address: 1745 Derita Rd, Concord, NC 28027, United States
• Phone: 8664465467
• Business Hours: The facility operates on a 24/7 schedule, with shifts rotating to ensure continuous operation.
• Parking: Amazon Sort Center CLT5 offers ample on-site parking for employees and visitors. The facility also features a wheelchair-accessible car park.
• Entrance: The facility has a wheelchair-accessible entrance to ensure accessibility for all.

Positive Aspects from Reviews

Amazon Sort Center CLT5 has received a total of 257 reviews on Google My Business, with an average rating of 3.9/5. Here are some positive aspects highlighted in the reviews:

• Efficient Operations: Many reviewers praised the facility's efficiency, with some mentioning that their packages were processed and delivered more quickly than expected.
• Professional Staff: Several reviewers commended the professionalism and courtesy of the Amazon Sort Center CLT5 staff, noting that they were always helpful and friendly.
• Clean and Organized: Some reviewers commented on the cleanliness and organization of the facility, which they felt contributed to the efficient processing of their packages.

In conclusion, Amazon Sort Center CLT5 plays a crucial role in Amazon's logistics network, offering a range of services that ensure the prompt and efficient delivery of products to customers. With its strategic location, advanced technology, and commitment to sustainability, the facility is a testament to Amazon's dedication to innovation and excellence in the e-commerce industry.

👍 Reviews of Amazon Sort Center CLT5

A. S.

1/5

This is THE WORST sorting facility. I hate that my packages are sent here because out of all the packages I order through Amazon I only receive my things 10% of the time due to the LAZY DELIVERY DRIVERS!! They NEVER follow the delivery instructions and because of this countless packages have gone missing!! I’ve contacted Amazon directly and they have reached out to this facility COUNTLESS times to help resolve this issue with no avail. It’s clear the delivery drivers hate their job and they take it out on the customers by not properly delivering the packages based on the delivery instructions.

Marlena N.

1/5

I do not get my packages, they get left at someone else’s door, or they are left in the manager’s office yet they are scanned that they were personally handed to me and I personally signed for them. I have NEVER ordered products that need signed for. I have included instructions to deliver my apartment door, even have a table the packages/boxes can be placed on under my doorbell and not to leave them at the managers’ office. My package today, 18 April 2025, and several other residents’ packages were left in our activity room when one of the managers told him to deliver them to each apartment instead of the office. He scanned delivered directly to resident and signed by Marke, whoever that is. A manager found the packages and delivered them herself, because I called down looking for mine. I had to reorder one for a friend, because she didn’t get it last week. This is unacceptable!!!

RD T.

1/5

Slow, will have you dock and drop the trailer if you are otr. Then have you hook back up and move it if the light isn’t working on their dock. You will spend some time here

EMPOWERING W.

1/5

I tried posting review online about a $70 purchase I made from Amazon, but they declined to post it and I have to wonder why when it was the honest truth about the condition of product upon delivery of that item. I had hoped a company as huge as Amazon would care a bit more about delivery of their products especially if their driver leaves product out in the pouring rain. I ordered three packs, of 250 pages of postcard stock in each pack, which was delivered and left on my porch in a puddle of water in the pouring rain, and delivery driver didn't bother to ring door bell, any by time I learned it was on porch bottom of very thin box was wet. Just common sense, if your delivering in the pouring rain to ring door bell upon delivery to alert residents a package is waiting on front porch. But I have to gather that's not important enough to post, but yet is the truth. Fact that they denied posting it is like a slap in the face and this signifies to me I'm just a number to AMAZON, nothing more. 🤔 I also called in about this issue and was put on hold for longer than time needed to resolve and both these avenues I've tried with no acceptance. Therefore, doubt seriously I'll be ordering again from Amazon in the future. ✅️

Heatheranne A.

1/5

This sorting center is a joke...I order from Amazon on average once at week. If I order something for myself that's not Coffee and is above $50 it is NEVER DELIVERED ON TIME. It'll say out for delivery than when it doesn't come on time it says it "beinging processed at the Facility".
This place needs BETTER drivers.
If I order something for a specific day, I usually need it that day.
The thing I ordered I needed today because it's the ONLY day my husband had off and he needs to put it together.
I get we had bad weather but it was done by 4pm, there was NO REASON mine and I'm sure other people's packages couldn't be delivered after.
I always have this problem with Concord. If i see something I ordered coming from Concord I know I'm not getting what I ordered on time.

Luewett

1/5

What I want to say is, everyone of US need to stand up and demand that Amazon Relay pay US better especially we that be out there delivering all these packages to post offices and Amazon To Amazon, how can we Survive with these Rates that Amazon Relay is paying us, my Opinion Amazon Relay needs to do better at least start paying us $2 per miles the minimum

L S.

1/5

The facility is a good place, but you've some people that came on the Banana Boat don't know the value of money and messing up rates for everyone else in the market, just like what they're doing to the Florida market, Amazon need to start giving seal and investigate every driver and their insurance coverage, the guard shack associates need to check everyone that claims to lost their Tag for a police report or proof of insurance.

A B.

1/5

Nice place and most people are friendly but some not all of the people in management show major favoritism towards some employees and those employees get to slack off and do little to nothing because of their favoritism. While others who work hard get no praise and only have to work harder to make up slack from the ones aloud to slack off. Many of the managers Do Not need to be managers. The rudest people who have made me feel the most uncomfortable were blue badge employees and managers.