Alabama Power Company Southern Division Office - Montgomery, Alabama

Alabama Power Company Southern Division Office: A Comprehensive Overview

For individuals and businesses seeking a reliable electric utility provider in Alabama, the Alabama Power Company Southern Division Office, located at 200 Dexter Ave, Montgomery, AL 36109, represents a significant resource. This office serves as a vital point of contact for a wide range of services and information related to Alabama Power’s operations within the Southern region of the state. It’s important to understand the scope of this division and the services it offers to effectively utilize its resources. Alabama Power is a cornerstone of the state’s infrastructure, and the Southern Division plays a crucial role in delivering electricity to countless homes and businesses.

Location and Contact Information

The Southern Division Office is strategically positioned in Montgomery, Alabama, a city with deep historical significance. This location facilitates efficient service delivery across a substantial geographic area. Customers can easily reach the office via telephone at 888-430-5787. For those seeking more detailed information, the company’s website, alabamapower.com, offers a wealth of resources, including outage reporting tools, billing information, and details about energy efficiency programs. The website is regularly updated to reflect changes in services and policies.

Specialties and Services

The primary specialty of the Alabama Power Company Southern Division Office – and indeed the entire Alabama Power Company – is, unsurprisingly, the provision of electric utility services. This encompasses a broad spectrum of activities, including:

• Electricity Generation: Alabama Power operates a diverse portfolio of power plants, utilizing various energy sources such as coal, natural gas, and renewable resources.
• Transmission and Distribution: The company is responsible for transporting electricity from generation sources to homes and businesses through a complex network of transmission and distribution lines.
• Customer Service: The Southern Division Office provides customer support, addressing billing inquiries, outage reporting, and general account management.
• Energy Efficiency Programs: Alabama Power actively promotes energy conservation through various programs and incentives designed to help customers reduce their energy consumption and costs.
• Reliability and Maintenance: A significant focus is placed on maintaining the reliability of the electricity grid through proactive maintenance and infrastructure upgrades.

Accessibility and Facilities

Recognizing the importance of accessibility, the Southern Division Office is committed to providing a welcoming environment for all customers. The facility boasts several key accessibility features, including:

• Wheelchair-Accessible Car Park: A designated parking area is available for individuals using wheelchairs or mobility devices.
• Wheelchair-Accessible Entrance: The main entrance to the office is fully accessible, ensuring that individuals with mobility impairments can easily enter the building.
• Wheelchair-Accessible Toilet: A restroom equipped to accommodate individuals with disabilities is available on-site.

Customer Feedback and Reviews

Currently, the Alabama Power Company Southern Division Office has garnered 60 reviews on Google My Business. While the average opinion stands at 2.6 out of 5 stars, it’s crucial for prospective customers to consider the range of feedback provided. Some reviewers have praised the responsiveness of customer service representatives and the company’s commitment to reliability. However, a significant number of reviews express concerns regarding billing accuracy, lengthy outage resolution times, and difficulty navigating the company’s online resources. It’s recommended that individuals conduct thorough research and explore multiple sources of information before making any decisions.

Additional Points of Interest

Beyond its core services, the Alabama Power Company Southern Division Office also offers a range of resources to assist customers. These include:

• Outage Reporting: Customers can report power outages quickly and easily through the company’s website or by calling the customer service line.
• Bill Payment Options: Various bill payment methods are available, including online payment, mail-in payment, and payment at authorized retail locations.
• Energy Efficiency Resources: The company provides educational materials and tools to help customers conserve energy and reduce their electricity bills.

In conclusion, the Alabama Power Company Southern Division Office represents a valuable resource for residents and businesses seeking a reliable electric utility provider in Alabama. While customer feedback indicates areas for improvement, the company’s commitment to accessibility, combined with its extensive service offerings, positions it as a key player in the state’s energy landscape. For a comprehensive understanding of the services offered and to address any specific inquiries, contacting the office directly at 888-430-5787 or visiting alabamapower.com is highly recommended.

👍 Reviews of Alabama Power Company Southern Division Office

Tina G.

1/5

They more than tripled my bill, refused to listen to anything I had to say wouldn't look at my receipts, said I could apply for help with some services and gave me a paper dated 20 years ago and said take it the place and they would help pay my bills 😳😕
Charged me reconnect fee 3 times for having my power turned off 2 times these people don't care about the customer or customer service. If they had a rating below 1... That's what they would get a big fat zero 000.negative zero across the board .

Chanele L.

1/5

The absolute worse company in the entire world. And the sad thing is in Montgomery Alabama you have no option to use any other company. And the comment I read when she said when you walk inside to pay expect to get treated like you are going to see a probation officer is an understatement. She took the words out my mouth. It’s not fair how they treat you and God ain’t sleep. I pay my bill tho always. Ain’t got a choice

Tom M.

1/5

Charging double what Dixie does for small business owner rates, monopolized greed.

Cindy B.

1/5

Bought washer anddryer through Power Co. Little over a year later my home went up in flames due to electrical shortage and I still have to pay off the balance . They said the ins I was paying for only covered maintenance . You know they had to have some kind of coverage for total loss. Of course I have to pay it or I can't get my power back on. I will never buy anything from them again. I still owe 1264.49 and I got them a year ago in July and home burned down in not. Paying 57 a month

Jason G.

1/5

Terrible service. If you decide to pay bill in person expect to be treated as if your checking in with a probation officer. Also power seems to go out everytime the wind blows over 15 mph then if you call to report an.outage they say your number does not show in system. Pretty funny when u call to pay your bill it shows up then!

Louis W.

1/5

Power has been off in Cherry Street, Montgomery, AL 36107 since 6PM last night. This is the 12th outage in the 18 months we have lived at Cherry Street. The outages last anywhere from 3 hours minimum to 28 hours. But on all such outages the commercial area of Ann Street & Jackson Hospital have not suffered any power loss. I have attempted to speak with supervisors, managers & even the company president-Mark Crosswhite.....they are never available to speak to their customers!!!
It is a sign of abysmal service to disregard & disrespect those who pay their salaries-your customers. Indeed, I was told a few minutes ago by the customer service representative that no one was available & of they were they can't tell me anything anyway. She then, rudely hung up. This is not the way to treat your customers!!!!!
Further as a monopoly with no competition in Montgomery, the fact of disregarding customers is appalling & shows this company lacks any empathy & is abusive to their customers. Monopolies ate inherently bad since competition spurs innovation. Sadly this company shows no ability to change as if they tracked their outages they would realize they have a considerable problem in this area of Montgomery. This company is too monolithic to comprehend any small demographic of a problem area. This company needs competition to spur the type of customer service required.
Overall just a poorly run & managed company with no saving graces at all....

L. R. R.

5/5

Did an excellent job helping me fill out forms to receive a water heater on promotion

Carol R.

3/5

Our power goes out frequently. It used to be on Sunday mornings about once a month around 6am. It would go off and on about three times, waking everyone up. Now recently it keeps going off, about once a month, for 3 or more hours at a time with no explanations. This is not during storms, it's on perfectly clear days.

Today our power went out at noon. Not a cloud in the sky. The "repair time estimate" on their website for our area was 3pm. At 2:30 that estimate disappeared. The new estimate was "We don't know." It was 93 degrees outside, and I had just bought groceries and put them in my (now warming) fridge. The house was getting HOT. I got in the car to run my AC and charge my cell phone. I also called Alabama Power and went through the 10 menu options to get a human being. She checked, came back and back and said there was no info for me. 15 seconds after I hung up, I heard my dog barking frantically in the house. The power had jusy come back on. The timing was interesting... I suspect they are randomly turning the power off to make repairs or something.