Airo at South Bay - Hawthorne, California

Anna Z.

Moved out about a year ago but loved living there. The gym was great and the AC was top notch. The staff were so nice, professional, and always ready to help. I recently called to get a mail forwarding issue resolved and Malik at the front desk went above and beyond.

Dani C.

I can’t express enough how elated I am to live at Airo. Kristie has been amazing in meeting my needs. All the staff have been amazing! I love my living conditions at Airo and happy that I can convey my concerns to all the staff who work there. I have had nothing but pleasant experiences.

YoEl B. Y.

The parking garage needs to be cleaned, dirt and dust is everywhere. The carpet in hallway is disgustingly dirty. There needs to be a telecom system to give your guests access to the south building.
I must say that the maintenance response time is very good 👍 👌
There's ongoing weed smoke coming from a particular unit on the 3rd floor, that needs to be investigated.

JC J.

Lived here two years, was on a waitlist for an extra parking space, and storage INFO for my entire lease. Privacy is not respected here. I was sent someone’s whole lawsuit against the building via email, by management. Then my roommate also had someone else’s lease (with social security numbers) sent to her via email, and lastly…i had my own bank statements, taxes, and social security number sent to my roommate via email. (All by the manager). Which affected my living arrangements. They’re very unorganized with the tenants documents. Amenities: The pool is NOT heated. The spa is also out of order often. The elevator sensor is weak, had my own hand stuck in it. None of the TVs in common areas are easy access for tenants, you can only use them during office hours (if they find the remotes). The mail room, they make you purchase parcel, but still put your items in a different mail room that only they can give you access to. Maintenance: handles things promptly, no complaints for them, they actually are professional. Airo could do better with management! She is NEVER available to help, I have emails on emails of “it’s been so busy here” excuses. The manager is very condescending, rude, and couldn’t care less about anyone’s situation. Safety: My roommate and I were harassed by a tenant, I filed a police report, I shared this with the manager due to safety concerns. “Yea that’s not really my problem” attitude. Later, she managed to bring it up to him “discreetly” (she told me this herself “I saw him and told him I heard his name brought up here”) which led to him continuing his harassment. Income eligibility units: Make sure you ask for proof of your certifications if you’re applying for any income based rental rates (they don’t always submit your paperwork). I’m pretty sure that’s illegal. Cleanliness: people leave their trash in the hallways, dog feces in the hallways, carpets looks disgusting, and it’s a very dusty building. Your trash will always be expensive here as it is split with the building. SUMMER: no enforcement for all the parties they have at the pools, it’s like you’re the one crashing a private event. Unsupervised Kids everywhere (not even tenants).
Lastly, Management has the corporate office wrapped around her finger, she gets away with anything. Doesn’t matter if the higher ups hear about anything, she’s the one that calls the shots. If you make a complaint, they find a way to gaslight you. For the prices here, you can do better.

Angelique B.

Honest review:

After moving into my unit I experienced an unfortunate issue with the unit. Without hesitation Kristie has worked over time to find a solution and solve the issue with efficiency, compassion, and speed. Her hardwork is shown in the outstanding upkept of the community and smiles on every team memeber face. I've lived all over the US and not once have I encountered a manager who goes above and beyond in the way Kristie does. Of course no apartment complex is perfect but if you are looking to live in a community that address your concerns and truly care about your comfort airo at south bay is the place for you.

Daniel J.

Great place to live. Loved the amenities, easy communication, and floor plan. New employees have been great and helpful! The restaurant downstairs is also a plus 🙂

_ (.

Nice place!
But the rules of the facility, nor the cleanliness is kept up like it should be.

People with dogs seem to let their pets pee wherever they decide.
Dog pee smell, and stains all over the parking garage by the entryways, and inside the stairwells.

People do not use the trash rooms properly.

And for this place to be none smoking, there is constantly a smell of WEED!!!!! or cigarettes.

Management should:
1.Be on top of making sure tenants/visitors are following rules.
2. Walk around more and make notations of what’s going on, and send out notices.
3. Be more open for complaints and or ideas.
4. Have someone to answer the phone.
5. Ask if tenants are happy.
6.Have better security.

Ariana F.

As a current resident of Airo Apartments, I feel compelled to share my disappointing experience with their parking policies. This apartment complex not only charges residents an exorbitant fee for parking but also has the audacity to charge guests $3 per hour to park on the premises. This policy not only feels exploitative but also creates unnecessary stress and financial burden for anyone visiting or living here.

To add insult to injury, the management's response to complaints about these issues has been lackluster at best. They seem more interested in squeezing every last dollar out of their tenants and visitors than providing a comfortable living environment.

If you're considering moving here, think twice unless you're willing to pay through the nose just to park your car. There are plenty of other apartments in the area that offer better value for money and respect their residents enough not to nickel and dime them for every little thing.