Ace Hardware of La Crescenta - La Crescenta-Montrose, California

SOGABE L.

Not bad for me visiting to Ace Hardware at La Crescenta, Foothill Blvd location. I really like the garden, hardware items and pet supplies as well. Not busy as usual. Busy on Fridays. (Which I can tell.) Employees are friendly, great atmosphere & enjoying examining the fountains at outside the nursery area. Roaming inside the store. Just fun. So many tools to search for between 1st & 2nd floor. Fresh air. The prices are cheap & expensive. I’ll come back again whatever I want to. Best day in my life.

Nani C.

Lately it seems like good customer service is hard to come by, which is why I felt inclined to leave this review. There was a mix up with an online order and long story short, the manager & employees worked with me over the phone to get it sorted so my Task Rabbit person could pick it up ASAP. I very much appreciated their assistance and pleasant attitude through it all.

Len Z.

While choice of near by hardware stores are limited in the area its well worthwhile traveling to avoid this store.
We had placed an order for pick up and were notified it was ready. We arrived and go to the desk marked for Pick Up and stood for quite a while, no one was there. Finally someone asked if we needed help. Well, yes, otherwise why would we be standing here? Then the young lady says "OK, I can help you at Register 2" (an empty register) so we walk down the check out lane and someone steps up to her. So, instead of saying she's helping a customer she proceeds to wait on someone else while we again wait. Now she calls someone else who goes to look for our item. The item is described completely on the paperwork we printed, as per t he web site. They were handles, 5 feet long yet this person is looking through the bags the size of sandwich bags. Obviously he couldn't find it. Yet another person that has to 'go down stairs", we wait another 10 minutes.
I sent my wife to the car as she was already furious at the maltreatment so I could speak to a manager. The young man who finally brought my items speaks to a young girl and she replies "you can call somebody". Suddenly, miraculously, she comes back and claims to be "the Manager". She stands there stone faced while I explain what happened, how the checker was too busy wiping dust off her terminal to service the customer standing in front of her and how she and another girl have been standing with empty cardboard displays in front of all the checkout lanes for the last minutes having a personal conversation. When I questioned that she was actually the store manager she again proclaimed "I'm one of them". I responded, "No, I want the actual store manager, not some assistant manager" as she was obviously too young and inexperienced to be left in charge of babysitting, much less a large business.
It was immediately obvious from her attitude she was NOT going to report herself for her dereliction much less her coworkers for their lack of professionalism or enthusiasm. Then another, slightly older man comes up and tells me I can't talk to to her "like that". I guess calmly stating a series of actual occurrences and facts are beyond the scope of these workers. Now, yes I'm angry and did raise my voice. "I'm going to call the sheriff". Seriously? After making me wait 20 minutes for a pick up and watching everyone walk in slow motion while 4 or 5 employees BS with each other and display every type of incompetence and utter lack of customer service? Its extremely obvious NO ONE there was really running the asylum and the lazy children were all running amok.
Last point. Since I had plenty of time to stare around I noted prices. $189 for a patio heater that can be purchased from Amazon for $99. That's just an example. From 50% to as high as 300% more expensive than other common sources. No wonder the parking lot is virtually always empty.
As bad as the selection is and though the prices are only a little better Do It is a much better option. Ignore at your own peril.

Jack R.

Expansive and beautiful location. You can park downstairs in the shade, or upstairs and get s great view from the parking lot. They have a nursery and plant section. Most Ace stores do not.

Danae M.

Stereo type and are rude for most part some employee arenice and treat you right but for the most part their uptight rude andjust miserable looking and mostthem don't know a rock to a stone on products in the store shocked me took me asking 4 different employess something to get an answer about 3 employees looked like they were on something God who knows what the like a third of the employees look like they need walkers sad fladthierstill working but dang and the employessareso rude to the older ones seriously have some respect I even heard 2 employess talking trash on other employees laughing it up . Which I find rude and out of line they got this big guy with black hair think he's thier security im pretty sure he's he walks around like he's just so unhappy hates life and like ftw u know he's so rude seen him talking so bad to a customer i almost said something but didn't need him power tripping on me he's a fake rent a cop who didn't make it but hey store clean good products good prices

Charlie L.

Very helpful! They helped me fix my walker that had a bolt pop off. 🥹 they were super eager to help. And even helped me put it on!

Joe

I recently visited Ace Hardware to get a new key made for my housemate and had a great experience! The key-making station was easily located just to the right of the entrance, and the keymaker was friendly and a pleasure to chat with. The whole process was quick and efficient. I'll be back.

Freeman B.

This store just opened in December 2019. They have a great supply of Stihl power garden equipment. And lots of outdoor cooking BBQs and supplies. Electrical section is only suitable for small home work projects. The plumbing section surprisingly has some large diameter plumbing drain fittings. The garden department is relatively small. The front section of the store include some home decoration items similar to what OSH had. The store is very well staffed with a super polite work crew. Ace is great replacement for OSH.

The cashier will ask for a contribution to some organization at check-out.