AAAA Generator Services Inc - Hayward, California

Cees H.

Terrible Company! Called for service because my generator broke down. Service engineer showed up and couldn't fix it (but diagnosed a defective part that is so expensive to replace that the generator was total-loss). Then I get an invoice for "preventive maintenance"! I did not want to pay for that and settled the invoice for $300 with Ron, as the engineer had diagnosed the issue, and paid the owner that same day $300. A week later the owner (Michael) emails me to tell me he wants more and when I refuse he puts a mechanic's lien on my house!

g B. J.

AAAA Generator used to be top notch ten years ago before the owner expanded. What was a simple and inexpensive job for Fitch Electric was a four year fiasco with AAAA Generator. The price point difference between the two was over $2,000.00. The trouble shooting after the installation was like night and day. The complaint I filled with the CSLB against AAAA Generator was validated in their final analysis.
Read AAAA Generator contract for service, and if you can suffer the small print, understand every clause, then sign on at your own risk. Other companies are not so particular in protecting their liabilities....ask yourself WHY
Do yourself a favor and get multiple bids for your project, large or small.
Best of luck.
A loyal Generac owner for over 10 years.

Joseph N.

AAAA generators team has been excellent in their service to our business. From the admin staff, Gabrielle and Ron, to the technicians, Alberto, Mike, and David, they have a 5 star team in all areas. In emergency and on random days, they are reliable and there for you. Thank you AAAA!

Molly Q.

Best generator place in the bay area.
They will listen to you and tell you want you need and not convince you to buy something you don't need. They provide all your generators needs ( but not on the little portable ones you can buy at Home Depot. Lol). If your curious check them out on their website. They have their prices on their website so it will save you some time from waiting for a response from answering a series of 21 questions from other vendors before you get a quote.

Ignacio H.

Had been using another company, CGS, for our rooftop 100kW Olympian but it kept suffering horrendous failures. Over and over, we had to replace the coolant system components and even rebuild the engine in 2013, all at great expense. When we first called AAAA just for regular maintenance, they sent us a detailed questionnaire. We replied that we had just had the coolant system maintained by CGS so we wouldn't need that again for a few years. We were shocked when they told us that CGS is infamous for this type of scam, where they intentionally damage the coolant system in an effort to create expensive repairs and that all that would be required would be a simple and inexpensive coolant flush. Not enough good things are said about this one good company in a sea of companies that range from adequate to simply awful.

B. R.

Biggest rip off in the Bay. AAAA Generator Service was not AAAA or Service, charged $800 for absolutely nothing. Took our generator that had a starting problem with the circuit breaker popping, also the micro switch for the door to the power distribution needed realigned. They fix the micro switch but didn't do anything else and the owner Micheal said that his techs weren't able to figure out the problem for hours and it took him 10 minutes to fix it. I said then why are you charging me for it...he said well it took them time. I argued with him about the price and he said he should charge me more....I said you didn't do anything he said we did fix the female connector for your 50 amp circuit. I said for 4.25 hours he said that is what his tech said it took. Don't use these people. We still have the circuit breaker problem.

Follow up. I got a call about this review from asking if they could change my mind on this review. I explained what happened to the customer service rep whom I will not mention his name because he was very nice. He asked if we could make this right and I said all I wanted was the issue I had with my generator taken care of and he agreed and would get back to me. A couple days later he called saying that they were not sure what was wrong with my generator and would have to order some parts to see if this Ignition control relay was the problem and would need to come see the unit to get part numbers and such. I agreed and thanked him. I got a call yesterday 6/27/17 and was told that he would rather just give me the lion share of my money back instead of coming and investigating the problem. I said I really didn't care about the cost of what I spent I just wanted to get what I paid for and that was a fixed generator and would like them to stick to the original agreement of them just repairing the generator. He then said it would cause to much problems if we went that way and that he would rather just give back the money. I asked why and he said that Micheal didn't want to work on the generator anymore and didn't want to fix it. I said well that is who we were having issues with all along and that his boss should tell him that this is what we are doing. He then informed me that Micheal is the owner and he makes the calls and that he was just a customer service rep trying to keep their good reviews.
That's when I came unglued. I said if he is the owner and this problem is to hard for them to figure out then why didn't he just say this in the first place or say that it wouldn't be cost effect to spend hours and hours to learn his job to figure out what is wrong with my generator. The nice customer service rep could do nothing but agree, I told him that they can keep my money and I won't change my reviews and I will post them every where. DON'T USE THESE GUYS. THEY WANT TO CHARGE YOU FOR THEIR LACK OF KNOWLEDGE AND THEN MAKE EXCUSES. My advise to the unnamed customer service rep. "Get another job where you are appreciated"

I JUST READ THE OWNERS RESPONSE,
I am not a competitor, I do not repair generators. I have a bounce house company and we rent generators to our customers. Just another reason not to use these guys. If they will lie about being a competitor think about how many other things they lie about. Check your bills if you have used these guys. I did and wasn't happy.

Zen P.

These guys are great. Bought an 11k standby generator and it is fantastic. They were helpful on the phone with a few questions I had and the whole team was friendly and professional to work with!

Alain R.

These guys used to be great. Company grew and maintenance quality has gone downhill. Response has become slow and unreliable, personnel is not very knowledgeable nor thorough.