State Electric Generator - Scotts Valley, California

chris bennett

I had an issue with our Generac home generator, I scheduled service under warranty and a tech came out. He was friendly and explained why my issue probably wasn't anything to worry about. He did recommend getting the extended warranty however. I thought this was a good idea so emailed the office to get a quote. I received the quote and responded that I would like to go ahead and purchase the warranty. I then did not hear anything back for 5 months despite repeatedly emailing them. I finally received a reply after the 3rd email with a updated price more which was $350 more expensive. I emailed back saying I had accepted the original price and was told that the original person who sent the price didn't work there anymore and was "lazy" and sent the wrong price and that they sometimes don't even do warranty work on Generacs because they are bad at paying for warranty work.

Kevin McBride

I was very excited to finally find a company willing to service my non-Generac generator. A service that isn't easy to find. Service day came, and I did not really expecting them to show as the weather was horrible. No surprise, when they didn't show. I was however expecting a call to reschedule, but that never happened. Today I received a bill for $257 stating that they had showed, but left when they found the generator running with nobody home. We were home. My wife faces the driveway when working from home and notices every car that comes down, especially when we are expecting someone. I was home, and was checking often. I even moved a meeting that had schedule during the service window so that I would be free to engage with the tech. They said they knocked on the front door. We have cameras. That didn't happen. They only have my cell number. They never tried calling. My generator wasn't running, because I knew it needed to be cool to be serviced.

I give them credit for agreeing to disregard the bill. However, they had the audacity to tell me that I would need to pay up front for future service. Not a problem! I would never turn to these charlatans! They should have apologized and offered to come back! I imagine they went to the wrong house, but that's not my mistake.

You can do better!

Riveting Media

State Electric is awesome! About a decade ago, they installed a Generac home backup generator for us so when the power goes out, it fires up in about 15 seconds and runs until the power comes back on. We once had a circuit board issue and Ernest the owner came up, diagnosed the problem and fixed it in no time. He's here right now for it's yearly maintenance which will ensure we have our backup in place so when the next storms hit here on the California coast, and the power goes out, we'll be warm and cozy. Thank you Ernest and staff for the great service and support for all these years.

Jess Avila

So I'm not sure if State Electric is still in business here as every building I've been in is in horrible condition. However one of the buildings is home to the Santa Cruz Derby League and has a full derby rink inside. It's pretty badass. The Derby leaders, Ima and Neo, have done simply an incredible job revamping the place and turning it into a top notch home for the kids' derby. Ima and Neo, with the help of parent volunteers and the adult derby league (but mostly Ima and Neo) have spent countless hours making repairs, painting, bringing in furniture, remodeling rooms to create spaces for meetings and practice and activities and birthday parties and a parent waiting room fully equipped with a live feed of the rink, and countless other things. The whole place is fitted and equipped to meet all the needs and specifications of a full fledged Roller Derby league and is fully capable of hosting large scale Derby events. The latest and largest accomplishment came with a new roof!

Best of all, there is always room for newcomers of all ages and experience. If you have even the slightest interest, I highly encourage you go Google it and go check it out. Ima and Neo have extra gear that can be rented for a low cost and always do everything they can to make joining affordable.

Bob Estes

The service was good and only took 40 minutes to fix our generator, but they didn't explain their billing policy in advance and charged me for 80 minutes of drive time at $200 per hour.

Joe P

Lovely building, you don't see architecture like this anymore. Tucked away in the base of a mountain. Beautiful hills and trees line the stea around it. You wouldnt even know there was town around the corner. Or adversely a multi level huge building hiding away.

Alex Taylor

Extremely expensive, basic service and repairs take months to get completed, poor customer service. Not recommended for any generator service.

Augie Shastry

Some place went out of business and I got a printer