Mad City Windows & Baths of Des Moines - Grimes, Iowa

Annette L.

I had a tough one, Nick and Wyatt were both great! Wyatt did my demo, all tile with concrete walls and cast iron tub(sorry Wyatt). I had an outlet in the wrong place so he made sure it was correct before he left. He kept me informed the whole day. Nick my installer made me a beautiful shower made sure I was ok with the placement of everything, mine was a two day install they both worked really hard all day were both very courteous, and cleaned up after they were done not a speck of dirt was left. I’m beyond pleased with my results! Both these guys did an amazing job! THANK YOU!

Ana B.

Paul was absolutely fantastic! He installed our walk-in shower with professionalism and a friendly attitude. Despite living three hours away, he arrived on time and ready to work. When unexpected issues required adjustments to the original specs, he handled them with skill and efficiency, ensuring everything was rebuilt properly.

Although we had to wait and he had to return due to those changes, his work was absolutely worth it. The quality and care he put into the installation were unmatched. His dedication to getting everything right and ensuring a flawless result truly made the wait worthwhile. We highly recommend Paul for any installation needs—thank you for your outstanding service!

Jim J.

Trey finished up our cabinets today. Looks fantastic! Finished product is of fine quality and having this done has brought new life to our kitchen.

Had a walk-in shower done a couple months ago. Paul was the installer and we were more than pleased!

THANK YOU ALL at MAD CITY!

Janie N.

Tanner H was incredible. Hard worker, installation was perfect, asked pertinent questions. Cleaned up left over debris from installation. We’re so happy with him and Mad City for the beautiful outcome of walk in shower and new window. Thanks, Jim n Janie Before n After pics!

Virginia F.

We had an excellent experience with our installer, Wyatt Meyer.
He was professional, courteous, friendly and cleaned up perfectly. His work was meticulous and he kept me involved with the process and helped me make decisions on grab bar location and shelves.
We love our new shower and tub, the fixtures are gorgeous!
So happy we had this done by Mad City!
Thank you!

sue W.

Levi and Tanner did a great job putting in our new walk in shower. They put down drop cloths along the whole way throughout the house where they were going to be bringing in the shower installation pieces. They would tell me it could get loud when taking out the old bathtub. Levi had me come in and tell him where I wanted the grab bars, the shelves and also asked me about what height I wanted the shower head. When it came time to go over the paperwork, Levi explained it very well. Asked if I had any question. Both Levi and Tanner were very polite. They worked very well and efficient in getting it done. This was my husband's idea to replace the tub with the walk in shower. Unfortunately, he did not get to see it as he passed away 2 weeks prior to it being done. He would have really liked it and how it got done so quickly. With Levi and Tanner working so well, it only took them 1/2 of a day to complete. Thank you

Paul G.

I was extremely pleased with the job Ross & Joseph did on my kitchen remodel. They were easy to work with ans thoroughly explained every step in the process. I was impressed by their attention to detail throughout the job. They did a great at minimizing the mess and cleaned up after themselves. Overall, I was very satisfied!

Jean F.

Mad City installed 2 exterior doors today for us and did a fabulous job. Very knowledgeable, considerate and explained everything. Did a great job of cleaning up very efficient. Aaron and Cole you are the best.

Anna F.

EDIT to add: when we bought the windows, we specifically got the style we did because we have to use window AC units during the summer. The new windows work great but we have come to find that they don't open enough for us to put our AC units back in them. But after talking with the service manager, we were able to work out how to adjust the windows so we can open them further. I'll admit, we panicked a bit fearing we were stuck with windows that wouldn't work, but we are calm now and pleased there was a solution.

They were fast, efficient, polite, friendly, and clean. I was very pleased with the service! These weren't the cheapest windows we could get, but the quality and service is worth the cost. (We were able to finance.) Looking forward in the near future to get the rest of the windows done. Our sales guy was awesome. Everyone I spoke with on the phone was great. And our installation guys were amazing. I honestly have no complaints.

Sarah

We just got our window and patio door replaced by Cole and Adam! They were very professional and knocked the job out quick! We love our new window and door so much already!! Definitely recommend Madcity!

dennetta G.

Very shawty work. We were told a seamless kitchen. There are numerous gaps and cracks. They came back to 'fix' but still not correct. The seams are so poor and very noticeable. Told the door by our dishwasher could not be corrected. We had to uninstall the door to wash dishes. Said only way to fix is to move dishwasher. Why would they measure to see the kitchen set up and not make corrections to be able to operate dishwasher correctly?

We called when the first installation was a bad result. They came back to 'fix', but the bad seams were made worse, also dishwasher issue not fixed.

They broke an heirloom during this time and did not let us know. Found out when cleaning up kitchen. This was heartbreaking as came from deceased grandparents and there were no issues when first installment and full kitchen being addressed. Why hide that you broke something?

We made an additional complaint and received a call and then sent pictures of issues. Followed up a couple of times and received a message that they would connect. Followed up again that would follow up with complaint to BBB. Received a voicemail and called back and then called back again. Still no response.

I feel like they sold us something that was not delivered on. We are so heartbroken due to how bad our kitchen looks now and what we have lost. This was not what we agreed to and I regret ever agreeing to this work.
I'm very disappointed with the response we are getting to fix, and I wish we could have them just undo what they did. However, we can't get back the heirloom that was broken.

Next steps is to file a small claim as we were not given what we agreed to.

Seriously, buyer beware and stay away. They promise, Midwest Wisconsin values, but this is not what happens.

Buyer, truly BEWARE.

Suzanne W.

Mad City installed a new slider in my kitchen and it looks and works great. The entire experience with them was professional and exceeded my expectations. The warranty is well worth what may seem like a higher price.

Chris M.

Paul M. Did a great job on our upstairs and downstairs bath/shower replacements. He was very friendly, honest, and fast-working. We would recommend his work to anyone.