Ecolution Group - West Malling

Claire Clements

Just Had a solar thermal renewal instalation done, works contracted via my housing association.It was supposed too take two days, they barely did 4 hrs on first day and 2 hrs on the 2nd, couldnt complete it, rude member of staff, left me with a boiler not functioning, ( he claimed it wasnt his problem ) had a gas engineer out for my boiler they were appalled at the plumbing they had done, incompetent and careless. Boiler still not working, puzzled engineer. Another team were sent out too complete the work the first guy did 3 days later. This morning Solar not working at all, not circulating ( warm sunny day )pressure rising, a broken boiler, ( awaiting a report from the problem )so 6 days I'm still without. Installation poor, taped exposed cables bent copper pipes, hanging solar hoses, pressure vessel installed directly in front of boiler, can't get good access too it. All the old pump expansion vessel and pipes cut off and left. It's left me days off work for shoddy installation, and still nowhere. Completely ruined my week and Bank Holiday. If only i could upload images. Avoid like the plaque. I would have given it 0 stars if I could.

Robert Nugent

We had Ecolution around to fit a heat pump and although the system works the instilation is absolutely shocking. I am a gas heating engineer myself and I immediately noticed they had not installed key safety features which they had to urgently come back and sort out, they’ve not installed the outdoors unit in accordance with the manufacturers instruction and still to this date months later a few of the safety features to stop scaldings have still not been done.

We’ve asked and asked and asked for a response on this but it appears they’ve taken the money and run.

I have reported them to MCS and posted pictures of all the shoddy work on Heat Pumps UK.

They’ve totally destroyed the areas of our house they worked in and even cut through our banister in the hallway to run pipes through!!

On top of all of this I caught the 3 engineers working at our property drinking and then trying to hide the beer cans on our cameras and at one point trying to cover up the cameras so they could drink without being caught.

Never seen such a terrible company I wish I could give lower than one star! Avoid like the plague

Sharon Clay

I have been a customer of the Ecolution Group for a number of years (annual servicing) but I do feel let down now. I had a thermal panel replaced at a cost of over £5,000. The engineer when he completed the works told me he was leaving me with an airlock but it would get sorted at the next service. I thought no more of it but now I have been presented with a further bill of over £600 (with VAT) to fix. The MD at the company has confirmed the technician left me with an airlock because he couldn't get it out but this time their will send a senior technician. If I had got a senior technician to do the original job I wouldn't now be presented with an additional bill of £600. I offered to meet the cost somewhere in the middle but not accepted. Very disappointed.

Anita Fulton

Lovely lady Shannon took my call at 08.00 this morning, no hot water. Someone will be with me later today. Wow. Barish arrived and was friendly, professional & knowledgeable. Replaced both non working thermometers and it's working again. He ordered other parts to update my boiler. I will be contacted in about a week to arrange this. Fab service!! Thank you.

nadine d

I took the time to call them a week ago (in the morning), we spoke on the phone, I followed up with an email (as they requested) confirming what we'd discussed (a request for an urgent appointment to resolve the faulty heating and thus 13C temperature in our house).

I explained our urgent situation (heavily pregnant) and 20 month old daughter living in 13-15C & was told we should be able to get an engineer out this week (that has now passed).

I received an email at nearly 5pm today (they close at 5) the email states 'please advise if you would like to book an appointment' - setting up an (urgent) appointment is exactly what we'd discussed on our call (a week prior) and subsequently in my email where I stated 'Could you please confirm a date for a site visit / service & resolution of the heating issue and price as discussed please?' I'm really not sure how there could have been a question as to whether I would like an appointment?

I understand it's a busy time of year, BUT having three 'vulnerable people' in the house, in 13C temperatures & them saying we should have an engineer attend within the week, to not even get a response (when I was told I would hear back later that day ref an appointment) then to get asked a week later 'did you want an appointment'? is incompetent

Due to responding a full week later, (late afternoon), meant we now have to suffer a further weekend at least with no heating.

Thanks for nothing guys, it's now going to be hit 'n' miss as to whether we'll have heating again before the New Year. Happy friggin Christmas!

Looking for a reliable, prompt & professional service? avoid these guys, it'll be a total waste of your time & by the sounds of other reviews wasted money too

Bozmova

I paid for investigation and service -£450. A wrong engineer was sent (not qualified to do the investigation ) so he couldnt do it. I asked for a refund but was told that although the engineer was not qualified he consulted over the phone with a colleague- I was standing next to him when he made that phone call and there was no consultation. Four months I have been trying to get my money back and the company did everything in their power to avoid it and delay it.
I have now advised my fellow neighbours on the development of my experience and noone is ever going ro used them.

Umesh Mohabeer

Engineer Baris attended our estate Isambard house couple of months ago and resolved an ongoing leak missed by a number of engineers.
Clarion have now completed the damage repair works in the flats.

Would like to say a big thank you to Baris for his knowledge and professionalism in sorting the issue out ?

Jason M

Shocking company and very slow to respond.
Came out to me due to no hot water or heating and after initial visit diagnosed new parts needed. Fair enough.
2nd visit and turned up with wrong parts plus a PCB missing.
3rd visit and arrived with all parts and still not fixed the problem.
Now over 2k down and they have disappeared with no communication.