HealthCARE Express Urgent Care - Marshall, TX - Marshall, Texas

Ghislain M.

Express is not just the word to brag their big sign but that is what they do, really an express urgent care for the best. I got an express appointment with a specialist through this place for an urgent matter while on travel. The staff are very welcoming.

Sandy C.

My experience was excellent- Katy at the front desk was so helpful in getting me all set up and registered in an efficient manner. The intake nurse was friendly and efficient as well. My PA, Hannah, was efficient, knowledgeable, compassionate and friendly. My problem was addressed, instructions given and I was advised to check back with any problems or questions. I was very pleased with the care I received.

Alysha C.

Went in with a possible broken foot and took
my son for what looked like a brown recluse bite or MRSA plus ongoing nausea, stomach pain and vomiting.

Other than an x ray that a radiologist won't read for 3 or 4 days, the 'doctor' never touched me to examine me. She did not even ask me to take off my sock to see the foot.

I told her ibuprofen, ice and elevation did not help and my pain level was between 7-8. She sent in a prescription for another NSAID, forgot to give me a doctors note she promised me for a day off to rest my foot.

Gave me no follow up instructions beyond coming back for an Ortho referral if it wasn't better in 3-5 days.

Called back for discharge treatment info and was told she told me way more including to CONTINUE to wrap a foot that was never wrapped by myself or her. She did not tell me anything about putting weight on the foot or anything else for treatment.

She ignored my concern about possible ligament damage since SHE did not see a break on the x rays.

My son was given antibiotics that are hard on the stomach. She blew off my concerns about MRSA. She never talked to him about his stomach problems and did no exam on him other than glancing at the wound on his arm. She did not advise on treatment when the wound but open and left a large hole in his arm.

The staff seemed more concerned about closing early than treating myself or my child

Update: An area manager called and apologized. Said he'd have a nurse call me to provide me more information.

All I got from her was a re-reading of the chart with more useless info than the doctor gave me. A LOT of condescension, and she said a physical exam of stance, flexibility, range of motion or anything would not differentiate between a bruise and a sprain.

DO NOT trust them with any type of sports injury.

I would like everyone to see the obvious broken bone that this location made me walk out on diagnosed as a contusion

Kaylee S.

Decided to try my wedding ring on 2 weeks postpartum which wasn’t the best idea. Ring was stuck and after many attempts at home to get it off we headed to Health Care Express. We saw Hannah and she was so nice and personable and committed to getting it off without having to cut it off. Thankfully, she was able to get it off and we didn’t have to cut it off. So thankful we came today and so thankful Hannah was there to help us. Thank you so much, Hannah!

Annie D.

Hannah has always been very professional and treats you with respect and definitely makes you feel better pretty quickly. The other staff are also very nice and efficient. I always call before I go to see which provider is going to be there. I have utilized this facility many times because it’s so hard to get an appointment from your primary care provider or specialist. Would highly recommend!

Lauren B.

So quick in and out, I wish I had come in sooner! Cassie made check in so easy, and her confident, friendly demeanor made me feel like I was in good hands right away. Dr. Byron was so helpful, he listened to my issues and laid out a clear plan of treatment. Definitely a great experience.

Jason R.

Cassie was very pleasant and has a beautiful smile. Bryon gave a quick diagnosis and took the time to answer our questions. The physicality was clean and well maintained. Katy was pleasant and the check-in process was smooth.

CM S.

This place works for an in between if you don't have a regular Doctor. They were quick, kind and we didn't wait all day. The Doctor was sweet, the rooms were nice and they also have an xray machine which helped us in our situation.

Ghislain M.

Express is not just the word to brag their big sign but that is what they do, really an express urgent care for the best. I got an express appointment with a specialist through this place for an urgent matter while on travel. The staff are very welcoming.

Sandy C.

My experience was excellent- Katy at the front desk was so helpful in getting me all set up and registered in an efficient manner. The intake nurse was friendly and efficient as well. My PA, Hannah, was efficient, knowledgeable, compassionate and friendly. My problem was addressed, instructions given and I was advised to check back with any problems or questions. I was very pleased with the care I received.

Alysha C.

Went in with a possible broken foot and took
my son for what looked like a brown recluse bite or MRSA plus ongoing nausea, stomach pain and vomiting.

Other than an x ray that a radiologist won't read for 3 or 4 days, the 'doctor' never touched me to examine me. She did not even ask me to take off my sock to see the foot.

I told her ibuprofen, ice and elevation did not help and my pain level was between 7-8. She sent in a prescription for another NSAID, forgot to give me a doctors note she promised me for a day off to rest my foot.

Gave me no follow up instructions beyond coming back for an Ortho referral if it wasn't better in 3-5 days.

Called back for discharge treatment info and was told she told me way more including to CONTINUE to wrap a foot that was never wrapped by myself or her. She did not tell me anything about putting weight on the foot or anything else for treatment.

She ignored my concern about possible ligament damage since SHE did not see a break on the x rays.

My son was given antibiotics that are hard on the stomach. She blew off my concerns about MRSA. She never talked to him about his stomach problems and did no exam on him other than glancing at the wound on his arm. She did not advise on treatment when the wound but open and left a large hole in his arm.

The staff seemed more concerned about closing early than treating myself or my child

Update: An area manager called and apologized. Said he'd have a nurse call me to provide me more information.

All I got from her was a re-reading of the chart with more useless info than the doctor gave me. A LOT of condescension, and she said a physical exam of stance, flexibility, range of motion or anything would not differentiate between a bruise and a sprain.

DO NOT trust them with any type of sports injury.

I would like everyone to see the obvious broken bone that this location made me walk out on diagnosed as a contusion

Kaylee S.

Decided to try my wedding ring on 2 weeks postpartum which wasn’t the best idea. Ring was stuck and after many attempts at home to get it off we headed to Health Care Express. We saw Hannah and she was so nice and personable and committed to getting it off without having to cut it off. Thankfully, she was able to get it off and we didn’t have to cut it off. So thankful we came today and so thankful Hannah was there to help us. Thank you so much, Hannah!

Annie D.

Hannah has always been very professional and treats you with respect and definitely makes you feel better pretty quickly. The other staff are also very nice and efficient. I always call before I go to see which provider is going to be there. I have utilized this facility many times because it’s so hard to get an appointment from your primary care provider or specialist. Would highly recommend!