Evergy Service Center - Lee's Summit - Lee's Summit, Missouri

Overview of Evergy Service Center - Lee’s Summit

For individuals and businesses in Lee’s Summit, Missouri, and the surrounding areas, Evergy Service Center – Lee’s Summit represents a crucial point of contact for all electrical needs. This electric utility company and energy supplier operates as a vital resource for residents seeking reliable power and assistance with their accounts. Located at 1300 SE Hamblen Rd, Lee’s Summit, MO 64081, United States, the center provides a physical location alongside comprehensive online resources through their website, evergy.com. It’s important to note that the service center currently does not have a publicly listed phone number, emphasizing the importance of utilizing the online platform for immediate inquiries and support.

Location and Accessibility

The physical location at 1300 SE Hamblen Rd is strategically positioned within Lee’s Summit for convenient access. It’s important for potential customers or those needing in-person assistance to verify operating hours, which can be found on the Evergy website. The facility boasts wheelchair-accessible car parks and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and ensuring that individuals with mobility challenges can readily utilize the services offered. This accessibility feature significantly enhances the center’s value as a community resource.

Services Offered – A Detailed Look

Evergy Service Center – Lee’s Summit primarily focuses on providing support related to electricity services. Key areas of assistance include:

• Account Management: Customers can manage their accounts, including bill payments, address changes, and updating contact information.
• Service Requests: Reporting outages, scheduling power maintenance, and requesting new service connections are all managed through this center.
• Billing Inquiries: Clarifying billing statements, disputing charges, and understanding payment options are key services offered.
• Energy Efficiency Programs: Exploring opportunities to reduce energy consumption and costs through available programs and resources.
• Safety Information: Receiving guidance on electrical safety practices and responding to emergencies.

The company’s broader role extends beyond simply supplying power; they are dedicated to providing a reliable and sustainable energy source. They actively promote energy conservation and offer programs designed to help customers reduce their environmental footprint.

Customer Feedback and Reviews

Currently, the Evergy Service Center – Lee’s Summit has 17 reviews on Google My Business, reflecting customer perceptions of the service. The average opinion is 2.1/5, indicating that while the company provides essential services, there's room for improvement regarding customer satisfaction. Many reviews cite issues related to response times for outage reports and difficulties accessing support via phone. However, positive feedback often highlights the professionalism and helpfulness of staff when direct communication is possible, particularly through the website’s online chat feature. It’s recommended that potential customers familiarize themselves with these reviews to gain a balanced understanding of the service experience.

Website Resources and Online Support

The evergy.com website serves as a central hub for information and assistance. Users can:

• View Account Details: Access billing information, payment history, and account settings.
• Report Outages: Submit outage reports quickly and easily.
• Explore Energy Programs: Discover available energy efficiency programs and rebates.
• Find Safety Tips: Access a library of electrical safety resources.
• Contact Support: Utilize the online chat feature for immediate assistance or submit a support request.

The website’s user-friendly design and comprehensive information make it a valuable tool for both new and existing customers. Regularly checking the website for updates and announcements is recommended to stay informed about service disruptions, program changes, and important safety alerts. The online portal offers a streamlined approach to managing energy-related needs, minimizing the reliance on in-person visits.

Key Considerations for Customers

When engaging with the Evergy Service Center – Lee’s Summit, it’s prudent to have readily available information such as your account number and service address. Due to the lack of a direct phone number, utilizing the website’s online resources is strongly advised for efficient service. Furthermore, patience is recommended when reporting outages, as response times can fluctuate. Exploring the available energy efficiency programs can lead to significant long-term savings. Finally, prioritizing electrical safety by following recommended guidelines is paramount. The company’s commitment to accessibility, as demonstrated by its wheelchair-accessible facilities, underscores its dedication to serving the entire community.