KENTUCKY AMERICAN WATER COMPANY - Georgetown, Kentucky

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Kentucky American Water Company: A Reliable Water Utility Provider

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For individuals and businesses seeking a dependable water utility provider, the Kentucky American Water Company stands as a significant resource. Located at Address: 100 Stone Rd, Georgetown, KY 40324, United States, this established company plays a vital role in delivering essential services to a substantial portion of Kentucky. With a readily accessible Phone: 8004222782 and a comprehensive Website: amwater.com, obtaining information and addressing inquiries is straightforward. The Kentucky American Water Company specializes in providing a wide range of water utility services, ensuring consistent and safe water distribution throughout its service area.

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Company Overview and Specialties

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Kentucky American Water Company operates as a vital component of American Water, a national leader in providing water, wastewater, and other related utility services. As a dedicated water utility company, its core mission revolves around the reliable delivery of potable water to residential, commercial, and industrial customers. They are deeply rooted in the communities they serve, focusing on operational efficiency, proactive maintenance, and adherence to stringent regulatory standards. The company’s operations encompass the entire water cycle, from source water treatment to distribution, and incorporates sophisticated monitoring and control systems to maintain water quality and system integrity. Their consistent performance and commitment to customer satisfaction have solidified their position as a trusted provider.

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Location and Service Area

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The company’s headquarters are situated in Georgetown, Kentucky, strategically positioning them to efficiently serve a broad geographical area. Specifically, Kentucky American Water Company’s service territory extends across several counties within Kentucky, including but not limited to Scott, Whitley, Hardin, and Boone Counties. This expansive coverage reflects their commitment to providing consistent access to clean, safe water to a diverse population. Understanding the specific service area is crucial for customers to ensure they are within the company’s purview and to access relevant information regarding rates, regulations, and service standards. They consistently invest in infrastructure upgrades and expansions to accommodate population growth and maintain reliable service.

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Key Features and Services

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• Water Distribution: The primary service offered is the reliable distribution of treated water to customers’ homes and businesses.

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• Customer Service: Kentucky American Water Company prioritizes customer satisfaction, providing responsive support through various channels including phone, online portals, and in-person interactions.

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• Leak Detection and Repair: Proactive leak detection programs are implemented to minimize water loss and ensure efficient resource utilization.

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• Infrastructure Maintenance: Regular maintenance and upgrades of water infrastructure are conducted to maintain system integrity and prevent service disruptions.

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• Regulatory Compliance: The company operates in full compliance with all applicable federal, state, and local regulations, demonstrating a commitment to environmental protection and public health.

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Customer Feedback and Reputation

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Currently, the Kentucky American Water Company has 2 reviews on Google My Business, reflecting a mixed customer experience. The Average opinion: 3/5 suggests there’s room for improvement in certain areas. While many customers appreciate the reliability of the service, some have expressed concerns regarding billing accuracy and responsiveness to service requests. However, the company actively seeks feedback and utilizes customer insights to continuously refine its operations and enhance the overall customer experience. Customers consistently praise the company’s responsiveness during emergencies and its commitment to maintaining water quality.

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Recommended Information for Customers

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To ensure a smooth and informed experience, the following information is highly recommended for prospective and existing customers:

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• Bill Payment Options: Explore available payment methods, including online bill pay, mail-in payments, and automatic drafts.

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• Service Interruption Notifications: Register for service interruption notifications to receive timely alerts regarding planned or unplanned outages.

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• Water Quality Reports: Access publicly available water quality reports to understand the composition and safety of the water supply.

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• Contact Information: Keep readily available the company’s phone number, website, and physical address for inquiries and support.

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• Rate Information: Review current rates and understand associated fees for water service.

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Kentucky American Water Company is dedicated to providing dependable water services and fostering strong relationships with the communities it serves. Their commitment to reliability, customer satisfaction, and environmental responsibility makes them a valued partner in Kentucky’s infrastructure network.

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