Illinois American Water Co - Streator, Illinois

Illinois American Water Co: An Overview

For individuals and businesses seeking reliable water utility services in central Illinois, Illinois American Water Co. stands as a significant provider. Located at 2316 S Aqueduct Rd, Streator, IL 61364, United States, this company plays a crucial role in delivering potable water and wastewater services to a substantial portion of the region. With a dedicated phone line at 8004222782 and a comprehensive website at amwater.com, Illinois American Water Co. offers accessible information and resources for its customers. This document provides a detailed assessment of the company, outlining its operations, location, key information, and customer feedback.

Company Specializations and Operations

Illinois American Water Co. specializes in the provision of water utility services. Their core responsibilities encompass the treatment, distribution, and management of drinking water to residential, commercial, and industrial customers. Furthermore, they operate wastewater treatment facilities, ensuring the safe and responsible disposal of wastewater. The company’s operations are governed by stringent regulations set forth by state and federal agencies, reflecting a commitment to public health and environmental protection. They consistently invest in infrastructure upgrades and technological advancements to maintain the quality and reliability of their services. A key aspect of their operation is proactive monitoring and testing of water quality, adhering to rigorous standards.

Location and Accessibility

The company’s headquarters and primary service area are centered around Streator, Illinois. The address, 2316 S Aqueduct Rd, Streator, IL 61364, represents a strategic location allowing for efficient service delivery across a wide geographic area. Accessibility is a priority for Illinois American Water Co., as evidenced by the availability of a wheelchair-accessible car park. This demonstrates a commitment to inclusivity and ensuring that all customers can access their services with ease. The company’s service territory spans several counties in central Illinois, providing water and wastewater services to numerous communities. Details regarding specific service areas can be found on their website.

Key Information and Contact Details

Customers seeking to connect with Illinois American Water Co. can utilize the following resources:

• Phone: 8004222782 – For general inquiries, billing questions, and service requests.
• Website: amwater.com – Provides access to account information, service alerts, educational resources, and contact forms.
• Address: 2316 S Aqueduct Rd, Streator, IL 61364 – For physical correspondence and potential in-person visits.

The company’s website also offers a wealth of information regarding water conservation tips, potential service disruptions, and updates on infrastructure projects. Regularly checking the website is recommended for staying informed about any changes or important announcements.

Customer Feedback and Reputation

Currently, Illinois American Water Co. has 7 reviews on Google My Business, with an average opinion of 1.6/5. This indicates a need for improvement in customer satisfaction. While the specific details of the reviews vary, common themes often revolve around billing issues, response times to service requests, and perceived quality of service. It's crucial to acknowledge these concerns and understand the areas where the company can enhance its performance. Customer satisfaction is paramount, and efforts are continually being made to address feedback and improve the overall customer experience. The company utilizes various channels, including online surveys and customer service representatives, to gather and respond to customer input.

Additional Points of Interest

Beyond its core services, Illinois American Water Co. is committed to community engagement and environmental stewardship. They actively participate in local initiatives and support programs aimed at promoting water conservation and protecting natural resources. They prioritize transparency and regularly publish reports detailing their operations, financial performance, and environmental impact. The company’s dedication to responsible water management is a key differentiator and contributes to its reputation as a reliable and conscientious water provider. Further details about community involvement and sustainability initiatives can be found on their website.