Firefly Electric and Solar - Gilbert, Arizona

Mike

Our experience with Ryan Harelson/Firefly Electric was and continues to be extremely negative. After being hired to replace a residential electrical panel and being paid approximately half of the total cost as a deposit, a series of unprofessional actions occurred that led to our dismissing him as our contractor. These included erroneously stating that the new panel could remain in the existing location, unnecessarily directing us to move an existing water line at our cost to accommodate the new panel, failing to inform us that a tree would need to be significantly trimmed, multiple cancelling/re-scheduling of the proposed work, and demanding additional money.

SRP conducted a pre-work inspection and stated that the panel would need to be moved approximately 20 feet from its current location, and that the relocated water line done at Harelson’s direction was still not within SRP standards. Harelson stated that he consulted with SRP but they would not tell him if the panel needed to be moved; he recommended that we simply install it in the current location against the SRP directive, and “see” if it would pass final inspection. He said that if it was not acceptable to SRP it would be an additional $3,000.00 to move the panel afterward. After all this, Harelson then requested additional money to begin the work, in direct contravention of the contract, which stated that the remainder was due after all work had been completed.

At this point we lost confidence in Harelson/Firefly Electric, and hired another contractor to finish the job. The new contractor had no problem coordinating with SRP, and immediately found that the panel would need to be moved.

After requesting a return of our deposit from Harelson and being denied, we filed a lawsuit and won a judgment for the entire deposit plus expenses. During the course of the legal proceedings we found that the statutory agent listed for Firefly Electric is non-existent, and the business location listed on the company website is also not correct; however, Firefly Electric still shows these false listings. The lawsuit resulted in multiple mandatory court appearances, one of which Harelson did not show for and another at which he was obviously impaired, to the point that the judge asked if he had a drink before court that morning. Also, discovery in the court action revealed that Harelson has one account for both his business and personal expenses. Despite the judgment in our favor, a court-directed payment plan, and approval to garnish assets, Harelson has refused to pay and has repeatedly stated that he is filing for bankruptcy.

There are many electrical contractors in the Phoenix area; our recommendation is to select one that does not list false business information, is not currently in debt to former clients, and is not filing for bankruptcy.

Kyle R.

Fast friendly and efficient.best price in town very clean and professional . I will not use anyone else for my electrical needs. I would highly recommend this place.

Joey J.

I unfortunately did not have the opportunity to finish the job using them. But they we very responsive and helpful. Very eager to help and do it right.

Daniel M.

Some tricky troubleshooting was done to address the issue. Ryan was patient and courteous evrn though he had to stay into the evening

Paula W.

They did the door knock and in home sale for my sun solar on my house I found that Troy was not as up standing as I believed The person who originally set up an appointment with me for solar who had Troy come with her to are meeting. He didn’t give her her commission for me signing up and I had many problems getting him to follow through with his commitment to doing out door lights But I was very happy with Sun solar company who put the solar on my house

Shawn B.

Firefly Electric did an amazing job. I will recommend them to friends & family, and will be using them again for any electrical work that I need at my home (I had used them for a rental property I own). If you're looking for a company for electric work look no further! They are worth the (short) wait, as they are busy for a reason! Not pushy at all for quotes and explain what could impact price. Very reasonable pricing for extremely high quality work.
Trevor was awesome; friendly while remaining professional. Most importantly, though, honest, efficient and effective completing high quality work. Answered any questions I had, showed me anything I needed to see, and confirmed with me before leaving that the work that was requested had been completed to my liking, as well as double- checking with me that he had cleaned up properly. Top notch service!

Dylan T.

Ryan came out to install some exterior lighting and security cameras at our house. He was fantastic! He got the job done quickly, was polite, and made sure that everything was working properly before he was finished. It’s always great when the owner of the company maintains his skills by doing work in the field and meeting customers face to face. Thank you Ryan and Firefly Electric! We will definitely use you again the future.

KWIF M.

I cannot say enough GREAT things about Firefly! From the moment Autumn answered the phone I felt like I was going to be taken care of. They were booked but found time to squeeze me in! Service was great! Timing was great! I will use them over and over again and refer them to all 350 agents we have here in our center!!!