eugenio vargas
5/5
It has been about 3 years since we got solar panels. On Memorial Day 2024, our house was hit by a severe hailstorm. As a result, our roof and 8 out of 42 panels got damaged. I contacted the original company that installed the panels (from here on, it will be referred to as OrgCom). Dan Moran was my first contact at OrgCom. He quickly sent me the information my roofer needed on uninstalling and reinstalling the panels. He periodically checked on where we were in the process. As we got closer to starting the repairs, he informed me that he was no longer the contact person since he was not working with them anymore and provided me with the new person's contact information. My roofer had difficulties getting a hold of the new person or anyone else from OrgCom.
I called Dan and he offered to reach out and see if he could get a hold of someone at OrgCom. He called back right away and informed me that they had ceased operations. During our conversation, I learned that he was now working for Central Texas Solar and that they only serve a 100-mile radius from San Antonio. I asked if he knew of any company that offers services in my area. He could have easily said NO, but instead, he spoke with his new boss and got them to agree to take me as a new customer even though I was many miles outside their service area.
Central Texas Solar matched the repair estimate I had received from OrgCom and quickly began working with my roofer to schedule the panel removal. After the roof work was completed, they returned to reinstall the panels. The crew drove from San Antonio and worked until late (it was dark when they left). After checking MySolarEdge App it was not reflecting that all the panels were up and running. My roofer contacted them, and they sent a crew back to check what was happening.
Two men from Central Texas Solar showed up on the 23rd of October and quickly figured out what was wrong. I started talking to them and found out that one of them was Mr. Leo Kapici the owner. I took that opportunity to tell him about Dan’s exceptional customer service. Nowadays it is hard to find workers with great attitudes, passion, and professionalism.
I must acknowledge Dan, Kathy, Leo, and all of you who worked behind the scenes to make this happen. Central Texas Solar gets 12 out of 10 in my book.
