Nashville Electric Service - Nashville, Tennessee

Nashville Electric Service: An Overview

Nashville Electric Service (NES) is a prominent electric utility company serving the metropolitan area of Nashville, Tennessee. Located at Address: 1214 Church St #100, Nashville, TN 37246, NES operates as a crucial provider of electricity to residents and businesses within Davidson and surrounding counties. The company’s commitment to reliability and customer service is evident in its extensive operations and ongoing efforts to modernize its infrastructure. NES boasts a substantial Corporate campus, reflecting its significant role in the region’s economic landscape.

Key Services and Specialties

NES’s primary function is the generation, transmission, and distribution of electricity. They manage a diverse energy portfolio, including sources such as natural gas, coal, and increasingly, renewable energy. A core aspect of their service is providing dependable power to consumers and businesses alike. Beyond basic electricity delivery, NES offers a range of services, including energy efficiency programs designed to help customers reduce their consumption and save money. They actively promote sustainable practices and are continually investing in technologies that minimize their environmental impact. Furthermore, NES provides various customer support channels to address inquiries and resolve issues promptly. The company is dedicated to ensuring a consistently positive customer experience.

Location and Accessibility

The company’s headquarters is situated at 1214 Church St #100, Nashville, TN 37246. NES prioritizes accessibility for all its customers. The building itself is designed to be wheelchair accessible, featuring a dedicated wheelchair accessible entrance and wheelchair accessible parking lot. This commitment to inclusivity underscores their dedication to serving the entire community.

Additional Points of Interest

NES offers a variety of onsite services, including billing assistance, outage reporting, and energy audit programs. These services are designed to streamline the customer experience and provide valuable support. The company’s website, nespower.com, serves as a central hub for information, providing access to outage maps, billing statements, and educational resources. Customers can easily navigate the site to find answers to their questions and manage their accounts online. NES consistently seeks ways to enhance its digital offerings and provide convenient self-service options.

Customer Feedback and Reputation

Nashville Electric Service has garnered a substantial number of customer reviews on Google My Business, with a total of 962 reviews. The average opinion is 2/5, indicating a mixed customer experience. While some customers express satisfaction with NES's responsiveness during power outages – as exemplified by comments like “Thank you so very much, NES, for once again working feverishly around the clock in far-from-ideal weather conditions to get power restored to so many, including us. We appreciate you year-round but esp when power goes out. We know we can count on NES to restore power ASAP. Take care & stay safe. Ted & Janet Cumuze” – others have voiced concerns regarding billing accuracy, customer service interactions, and communication regarding outages. It’s apparent that while NES strives to provide reliable service, areas for improvement remain. The company is actively monitoring customer feedback and implementing strategies to address recurring issues. A significant portion of feedback centers on the timeliness of outage notifications and the clarity of communication during disruptions.

Contact Information

Individuals seeking to contact Nashville Electric Service can do so through the following channels:
Phone: 57366900
Website: nespower.com

NES continues to invest in infrastructure improvements and explore innovative energy solutions. They are dedicated to meeting the growing energy needs of Nashville while prioritizing sustainability and customer satisfaction. The company's strategic vision focuses on a reliable and environmentally responsible energy future for the region. Further information on specific programs and initiatives can be found on the NES website. Regular updates regarding outages and service alerts are also available online and through the company’s mobile app.

Key features include a robust outage management system, energy efficiency programs, and a commitment to accessibility. Customer service remains a focus, and the company actively seeks to improve communication and responsiveness. Reliability is paramount, and NES invests heavily in maintaining a resilient infrastructure. Sustainability is a core value, driving efforts to incorporate renewable energy sources and reduce environmental impact.

👍 Reviews of Nashville Electric Service

Janet C.

5/5

Thank you so very much, NES, for once again working feverishly around the clock in far-from-ideal weather conditions to get power restored to so many, including us. We appreciate you year-round but esp when power goes out. We know we can count on NES to restore power ASAP. Take care & stay safe. Ted & Janet Cumuze

Jordan E.

1/5

Consistently experienced power out for hours or days on end with little too no compensation on bills. Got an approved 6-day prorate when we moved which turned out to be a full month charge instead. And bills consistently tripled in the winter months without an increase to my actual power use, they collect everyone's power use and spread it out instead of charging by each individual meter. Experienced this in multiple areas sound Tennessee not just in Nashville. Terrible service that holds monopoly over many areas, be aware your power will go out and you will still be charged.

Luis R.

3/5

I wish I could give them no stars but it’s been more than a year and a half and I have not gotten my deposit back. I moved to Nashville 2 years ago and moved to Murfreesboro a year ago. I paid my last light bill and told NES that I will cancel my service due to moving. They told me that I will have my deposit back in a few weeks! So I waited and waited and finally a month later I called to see if they have send my deposit back. They told me that I will get it on the new address I moved to, you will have to wait 2 more weeks. So guess what ? I waited 2 more weeks and nothing happened so I called back. They told me that they send my check in the mail weeks before, I knew they were lying because I have been waiting over a month now. So they told me that they will give me a new check and I should wait another week or so. Long story short it’s been more than a year and a half and I still haven’t gotten my deposit back! Don’t trust this COMPANY ! They will keep your money!

(Update 4/17/2025, I finally got my paycheck in the mail ! It took close to 2 years and a call from NES supervisor to get my money back. All I can say is thank you for making it possible she made it happen! As for the workers there, please get these other people their money ! Cuz I know I’m not the only one that has gone through this .. I changed my rating from 1 star to 3 for this )

minh N.

1/5

Honestly I wish I could give less stars to this group, I cancelled my service and without proper notification after paying off the disconnection and all other fees they charged a hidden 28.33. Which I did not know about and deferred the payment to a collections group. Very shady, it’s best to find candles and live in the dark. Tennessee do better in considering where your electricity comes from if they are struggling so much they have to do grimy things for money. Also, I didn’t not find out about this “bill” they had sent, while looking over my credit I found out about cde group the collections agency for natural resources did I discover their nefarious actions.

Anji L.

1/5

If I could give them zero stars I would. They changed the system unbeknownst to us and power goes out as usual and there was no way to report your outage you had to go online that is if you was using your phone. They knew of the storms and still wasn’t prepared and like always were the ones that have to suffer. I will be moving away frequently m NES area because they suck I was looking at the other electric services and they didn’t have many at all outages. Every time the wind blows the electric goes out smdh

Christina T.

1/5

The online portal is a joke. I can’t access payment history or billing history. The phone service also is lacking. Hold time is always over 40 minutes and the call back option is a hit or miss. My hold time kept going up from starting at 19 minutes and surpassing 40 minutes. This is the worst electric company ever.

S.M.

1/5

I switched apartments halfway through the month and wanted to test and see if NES would charge me the whole month even without using electricity. Turns out they did, not surprised that a government ran company is taking advantage of everyone. This company needs a full on investigation. I had one apartment for 2 weeks exactly and they charged me $58. FOR TWO WEEKS!!! Thats what I typically paid for the month for a small one bed apartment. SCAM, someone please take this company to court!!

Helen

5/5

My life savior! This morning, my house lost power, so I contacted NES. They responded very quickly and resolved my issue in no time. Today is Thanksgiving—a day they could have been spending with their families—but they were out working to ensure we have electricity. I’m truly grateful for their dedication and hard work. Thank you for your excellent service!