Middle Tennessee Electric - Murfreesboro, Tennessee

Middle Tennessee Electric: A Reliable Energy Provider

Middle Tennessee Electric (MTE) is a prominent electric utility company serving a significant portion of Middle Tennessee. Located at Address: 326 St Andrews Dr, Murfreesboro, TN 37128, MTE is dedicated to providing reliable and affordable electricity to its customers. With a strong commitment to customer service and community involvement, MTE has established itself as a trusted partner for residents and businesses alike. The company’s operations extend across Rutherford, Cannon, and Wilson Counties, delivering power to thousands of homes and businesses daily.

Phone: 8777779020 serves as the primary point of contact for customer inquiries, billing assistance, and reporting service disruptions. The Website: mte.com provides a wealth of information, including outage maps, safety tips, energy-saving resources, and account management tools. Customers can easily access these resources online or through the company’s mobile app, enhancing convenience and accessibility.

Specialties and Organizational Structure

MTE operates as a non-profit organization, reflecting its dedication to serving the community and reinvesting its profits back into the local economy. This structure allows MTE to prioritize long-term sustainability and responsible energy practices. Unlike some larger, publicly traded utilities, MTE focuses on providing exceptional service and value to its customers, rather than maximizing shareholder profits. This philosophy is deeply ingrained in the company’s culture and guides its decision-making process.

Accessibility and Customer Service

MTE prioritizes accessibility for all its customers. The company’s headquarters and various service locations, including the Murfreesboro office, are designed to be wheelchair accessible. Furthermore, the company’s parking lot is also wheelchair accessible, ensuring ease of access for individuals with mobility challenges. Consistent feedback highlights the pleasant and helpful nature of MTE’s representatives, both in person and over the phone. Many customers report enjoying their interactions and appreciate the dedication to providing assistance. It’s clear that MTE places a strong emphasis on fostering positive customer relationships.

Community Engagement and Sustainability

Beyond providing electricity, MTE is actively involved in the communities it serves. The company sponsors numerous local events and supports various charitable organizations. MTE is also committed to promoting energy efficiency and sustainability. They offer programs and resources to help customers reduce their energy consumption and lower their utility bills. These initiatives demonstrate MTE’s understanding of the importance of responsible environmental stewardship and its commitment to a sustainable future. They invest in modern grid technology and renewable energy sources where feasible, continually striving to improve the reliability and environmental impact of their operations.

Customer Reviews and Reputation

Currently, Middle Tennessee Electric boasts 36 reviews on Google My Business, providing a valuable snapshot of customer sentiment. The average opinion stands at 3.6/5, indicating a generally positive perception of the company. While there's room for improvement, the majority of reviews commend MTE’s responsiveness, helpfulness, and commitment to customer satisfaction. The consistent positive feedback suggests a strong foundation of trust and reliability.

Key Information for Prospective Customers

• Service Area: Rutherford, Cannon, and Wilson Counties, Tennessee
• Contact Number: 877-777-9020
• Website: mte.com
• Address: 326 St Andrews Dr, Murfreesboro, TN 37128
• Accessibility: Wheelchair accessible entrance and parking lot

In conclusion, Middle Tennessee Electric is a well-established and reputable electric utility company dedicated to providing reliable service, fostering positive customer relationships, and contributing to the well-being of the communities it serves. Its commitment to accessibility, sustainability, and community engagement solidifies its position as a trusted provider of electricity in Middle Tennessee.

👍 Reviews of Middle Tennessee Electric

Don H.

1/5

Absolutely horrible customer service. The reps are not consistent and do not know, or understand, their own policies.

Melissa R.

5/5

The representative I spoke with was very nice. I enjoyed speaking with her. I wish I could remember her name.

Mary J. M.

5/5

Everyone I deal with in person or on the phone has been extremely pleasant and helpful.

Celia N.

5/5

We had a tree fall around 9pm on a Friday taking out our electricity. They were out by 10pm and spent close to 3 hours repairing our line. Dimo (sp?) Went above and beyond to get us up and running including moving a pile of gravel and interacting with our neighbors. We now compare all customer service to Dimo as the ideal.

Bethany B.

1/5

They could care less about their customers! Had my account on auto draft and for some reason last month it did not go thru. No one called me or anything! Well today they cut my power off over 150$ bill that was 1 month behind. Is that how you treat loyal customers? I had no warning or anything. How petty is that? I have small children in my house and it is 90 degrees outside and yall cut my power off over 1 past due bill? I guess they can treat people however they choose since we have no choice but to use MTE. This honestly makes me not even want to live in this area any more. One minor mistake and yall just cut my power off in the middle of the summer! Very very cruel and heartless to do people that way. I would understand if it was months behind but 1 month? Seriously?

kelly R.

1/5

Our Power went out on a Sunday and has been off now for hours. My husband is on life support treatments at home and our physician has sent in our medical forms to MTEMC. In cases such as these, we are supposed to be contacted by the power company and on a priority list for restoration of service. Not only have we not been contacted now after hours of no electricity, but I have been unable to get a human being to answer the phone and help us out. I have to idea when our power is coming back on or what to do for his treatment today. Absolutely appalling customer service for those with medical conditions.

LAshley B.

1/5

Bill went up 50% for no reason. Checked with my bill for the colder months last year and they were no where near this high. They monopolized the area and are absolute crooks.

james R.

3/5

Food was good but pricey.Should do well great for people on that side of town.I will go back.