Ulises Gonzalez Horta
5/5
I was hesitating about 4 or 5 start review, sadly we cannot put 4.5 or similar, I think this review should be something around 4.5 and 4.75
I installed a 11kw system with Prosolar including roof replacement. The project is now completed, but the process was not totally perfect, if you are wondering about if I would do it again, my answer is yes
Bad things about the project
- When you sign they say in 3 months your project should be completed, mine took from October 17th (sign) to May 19th (meter replacement) do your math on this.
- If after reading point 1 you think you can blame the city and permissions approval, then keep reading. According to Prosolar schedule their engineering department should take 1 month to plan the project, in my case they took 2 months.
- You can add another 15 days for Prosolar to start working after the permits were approved
- And on top of that you can add another month after the full work was completed for my power company to replace the meter, <<-- Guy from my power company told me this was FAST they (FPL) usually took anywhere from 2 months to 1 year, I do nothing that should take that much but those are the words from the guy doing the replacement, so be aware I warned you!!
- If your seller tells you they do the full work and do not subcontract other companies, I am warning you, he told me the same, but my roof and my electrical sub-panel were done by third parties.
- Manager or Project manager for the solar panel installation NEVER called me in advance to coordinate when their guys will work, they guys just show up on my door at 8am any day saying "we are going to work today". If you do not get this point let me tell you the solar team does not work in your project for X days in a row, they come one day do part of the job, call inspectors, then work another day, call inspectors again and so on, so it would be nice if someone let you know in advance when they are coming so you can be prepared and also what if you going to be in vacations Remember we are talking my project took like 7 months or so.
Good things about the project
- I got an honest seller (his name Oscar) he guided me through the process and explained every question I had. I have a degree in telecommunications and electricity so I do not expect him to answer my toughest questions, but in that case he relayed the question to their engineering department and days later he came back with the answer
- Before signing any document I called Prosolar pretending to be customer, guess what A human been took the phone, aka nothing about a supper complicated menu of options to make you abandon your call
- After signing documents, each time I called Prosolar for any question about my project, the person who took my call took responsibility of it and almost always I got a response on my case, few hours or few days later, the only exceptions ... you guess it, were with the solar project manager, he never show up, not even on the phone
- All the paper work they submitted to the city was approved with out any error, push back or complain, I can say the same for all the inspections as well, so I have to say "Prosolar knows what they are doing"
- Roof manager called me 1 or 2 days before each time they need to work on my house, so I can be prepared
- I asked for an specific brand of solar panel to be installed and they did honor that
- The system works fine and my electric bill was reduced a lot, I am happy on that part
- No roof leaks so far
- When you sign the contract you agree to start paying the debt 3 months later, so in my case that would be January, but instead of that I started paying on June, I was worried about that, but I did not have to do anything special, Prosolar took care of that part in a clean way
My recommendations
- Shop around, shop around, and shop around do not sign with the first seller that comes to your house, even if he promise you can cancel in the next 3 days without penalty
- Take pictures and videos of everything!
