Solaire - Las Vegas, Nevada

J C.

I feel compelled to share my disappointing experience with Solaire From start to finish, the service I received was far below expectations, and the lack of communication was incredibly frustrating.

Initially, I was excited about the prospect of switching to solar energy, but that enthusiasm quickly faded. After signing the contract, I found myself reaching out multiple times for updates on my installation, only to be met with long wait times and vague responses. It often felt like my inquiries were being ignored, and I had to chase down information, which is incredibly frustrating when you’re making such a significant investment.

When I did manage to speak with someone, the information provided was often unclear and inconsistent. This lack of communication left me feeling anxious and uncertain about my decision. I expected a company that promotes renewable energy to prioritize customer satisfaction, but this was far from my experience.

As a result of this poor service, I cannot recommend Solaire . If you’re considering solar energy, I urge you to look elsewhere. Good customer service and clear communication are crucial when making such an important decision, and unfortunately, I found that lacking here.

Aj P.

Avoid OURSOLAIRE for Your Solar Panel Needs!

I strongly advise against using OUR SOLAIRE. They operate as a third-party company, acting as middlemen rather than direct sellers of solar panels.

In my experience, they mislead and exploit their customers. I worked there for two months to understand their business model, and what I found was concerning. They recruit young individuals for door-to-door sales, giving them false expectations about potential earnings. These young door-knockers are often led to believe they can make significant money, but the reality is far different.

The sales structure is divided into two roles: the door knocker (or customer finder) and the closer. The door knocker receives about 20% of the commission, while the closer takes home around 60%. The company retains the rest. They often promise customers savings of 20% to 30% on their electricity bills, but in reality, they’re incentivized to minimize savings to maximize their profits.

If you’re considering solar, my advice is to get multiple quotes and negotiate. If the initial offer seems high, wait a week and ask if they can lower it. Then, take that quote to a direct solar provider and see if they can offer a better deal. Always avoid third-party companies like OURSOLAIRE.

Additionally, I have a friend who has been dealing with issues related to the company for nearly three years, with the owner, Carissa, refusing to assist him. This speaks volumes about their customer service.

In summary, steer clear of OURSOLAIRE and choose a reputable, direct solar provider instead.

Emerson E.

The process is so easy. They do all the work. All the people working there are really great from Randall and Drake who went to my house and explained everything very detailed. Then Ashley with that ff. Up cgeck in to make sure i get updated. Carissa who you can easily contact with all the follow up questions that she happily answered. I am very satisfied way beyond satisfied with the service and my Solar. You can never go wrong with them. 11/10 for overall experience.

Petty O. H.

Moved here in June 2022 needing a place to stay immediately and Miss Isabella was able to accommodate. Initially spoke to her on a Wednesday, and I received my keys to move-in that same Friday. Fast forward to now with new military orders, Ms. Isabella again was extremely helpful with the move-out process ensuring all checklists were documented properly and even took time out of her day to personally correct some issues I've brought up. Loved my stay here and thankful for the staff!

Katherine T. (.

We did our research before selecting a solar company for our installation and Solaire came out tops in every aspect. Carissa and Lana were amazingly helpful and kept us up to date on everything, including researching items if they didn't immediately know the answer. They returned calls and emails promptly, and were always pleasant. Our installation was several months ago and these ladies are still helpful and understanding, unlike many other companies who stop answering questions the moment the work is complete and you've paid your money.

The installation itself was ahead of the timeline they gave us, and was surprisingly quick and very smooth. Follow up from Solaire to ensure all the paperwork from NV Energy has been approved was outstanding, as well.

If we could give them more stars, we certainly would as this has been one of the most important and expensive projects we've completed on our home and Solaire made it much easier than we thought possible.

Select Solaire for your solar...you will not be sorry!

Shannon W.

Solaire got my family installed with solar a few months ago, and we’ve been more than happy with the results. Absolutely has been saving us money! This company is very honest and trustworthy which made us reassured that we had/have their full support and communication throughout the process. The system is up and running flawlessly. I would like to add that the applications for the phone and computer are remarkable for tracking and watching the progress of us now making clean energy. Solaire truly delivers on all fronts. My family and I highly encourage looking into going solar with Solaire.

Maxine C.

Oh my goodness. I cannot express how much gratitude I have for this company and the two wonderful gentlemen that employ them, Tyler and Gebin. They were very professional, kind, patient and genuine. We had tons of questions at our age (87 years old) and they were able to answer all of them. I’m so happy with the customer service these two and their company Solaire have given us. Thank you again.

Susan W.

I am an actual customer and I am telling you to RUN!! We have had nothing but problems since day 1 and getting any resolution is impossible. After multiple weekly calls, Carrisa does not call back. Jake does not call back. They leave their poor receptionist to deal with my (almost daily) upset phone calls. When we were solicited, we were told that our electric bill would NEVER be over $12.50/mo and that is a LIE! We've had 3 out of 13 bills close to that amount but some were close/over $200!! That is a far cry from $12.50. Once you add the solar bill, our Bill is actually MORE than it would be, particularly in the winter. There are only 2 people that live here. Our heat is on gas so not even electric. We do not have a Tesla or any other huge electricity drain. (Although we were originally told we could charge a Tesla and still be within the usage for $12.50) I cannot get answers, heck, I can't even get a call back! This company has THE WORST customer service I've ever been a part of. This is your warning!! Beware of this extreme scam!!