AEP Texas - San Angelo, Texas

AEP Texas: A Comprehensive Overview

AEP Texas, located at 930 W 19th St, San Angelo, TX 76903, is a prominent electric utility company that has been serving the community for many years. With a dedicated team of professionals, AEP Texas is committed to providing reliable and efficient energy services to its customers. Their website, which is user-friendly and informative, offers a wealth of information about their various services and offerings.

Specialties and Services

The company specializes in delivering electric utility services, ensuring that homes and businesses in the area have a steady supply of electricity. AEP Texas understands the importance of a stable power supply in modern life, and they strive to maintain high levels of service reliability. Additionally, the company is equipped to handle various power-related emergencies, such as downed power lines or widespread outages.

Accessibility and Amenities

AEP Texas is committed to providing access to its services for all customers, including those with disabilities. The company has implemented measures to ensure that its facilities are wheelchair accessible, including designated parking spaces and entrances. This dedication to accessibility is a testament to AEP Texas's commitment to customer satisfaction and inclusion.

Customer Reviews and Opinions

Despite its strong commitment to customer service and accessibility, AEP Texas's performance has been mixed in customer reviews. The company has received 19 reviews on Google My Business, with an average rating of 2.4 out of 5 stars. Some customers have praised the company for its responsive and helpful dispatch services, while others have expressed dissatisfaction with the company's communication and resolution of service issues.

One notable review highlights a positive experience with a company representative who assisted in identifying downed power lines after a dust storm. The representative was described as polite and helpful, demonstrating the potential for exceptional customer service within the company.

Contact Information

For those seeking to learn more about AEP Texas's services or report any power-related issues, the company can be contacted at 8773734858. This phone number is readily available on the company's website and provides a direct line to their customer service team. Additionally, the website offers a comprehensive FAQ section and resource center, which can help customers find answers to common questions without needing to contact the company directly.

Conclusion

👍 Reviews of AEP Texas

Ashlee J.

5/5

San Angelo dispatch sent AEP to check on wires down In the street in front of my home after a dust storm. The gentleman helped me identify the wires and to whom they belong. Polite and helpful.

Grod H.

1/5

Yall have the rudest people answering your phones! Very unprofessional! I was advised on fb that I could a get help by your company for an elderly man on getting trees trimmed around his power lines because he is trying to do it himself & the lady was extremely rude & I deal with associates on the phone daily & always end with have a blessed day but she acted like I ruined her entire day with one question all she had to be was KIND with her reply! Now I've got to go back to fb & share how awesome of an experience i got!!

R B.

1/5

If you could avoid AEP I would. They are horrible. Been waiting a month to get a meter put in and they keep making excuses and lying. As of date no one from AEP has showed/ came out to property.

Lisa B.

2/5

This company is charging way too much money here in Texas. How are they allowed to do this? Everyone is trying to survive in life. And aep wants to dry you out with these ridiculous charges!!! SMH!!! God doesn’t like greed!!!

Armando J.

1/5

as an actual licensed electrical contractor in the state of Texas I have to say this is absolutely the worst energy company to work with their disconnection / reconnection crews argue in front of our customers. They have no sense of urgency for their/our customers too bad the only choice people have other than AEP since they run a monopoly is to go solar. But God forbid you actually try to add value to your home and lower your outrageous monthly light bill because the whole San Angelo AEP group will make it as hard as possible on you and the contractor. They don't value you as customer they only value your money. Out right crooks!!

Kevin L.

5/5

I had a small limb fall off a tree and it was hanging on the power lines to my house. It was in danger of pulling over my service mast. I called AEP, and within 1 hour 4 bucket trucks arrived and had the limb off in minutes. I see the negative reviews, but my experience tonight was exemplary.

J E.

5/5

My electricity account was acquired by a new company. I did not pay attention to correspondence I recieved from that new company so my services were disconnected. When I arrived home at 7:15 pm on a 100 degree day, I contacted the electricity company to get services back on. They informed me that a reconnection request was submitted and that AEP was going to handle it. In just under an hour from that request, my electricity was back on! The service was very quick especially for it being done just after 8:00 pm.

marissa T.

1/5

I was without power for more than 24 hours. I went solar and the solar contractor came out to do a meter can upgrade to 200amps they finished their work and had a preclearance to have it reconnected they finished at 4 but apparently AEPs reconnection team does not work after 3pm or at least that's what their technician mike Laughlin of San Angelo AEP said! Don't recommend terrible customer service!