Ace & A Heating & Air Conditioning - Decatur, Georgia

Miriam S.

They always treat me well. They're always on time for appointments. I appreciate the knowledgeable technicians--especially Fred! If you're looking for someone to service your unit I highly recommend this company.

Diana R.

I’ve never met a company so unprofessional! I have been back and forth with them over the phone for several weeks now trying to help my grandparents. They have used them before in the past and I am glad that I was able to end that. They left my grandparents with no a.c for a week ! After making them wait, they finally sent someone who said there was a leak somewhere but didn’t even bother to check the inside of the unit until a week later to find out there was some damage inside ! But that’s not it…they have done pervious work that was done incorrectly to where air was coming out because the installers didn’t duct seal properly! My grandparents are retired and have health issues of their own that can be affected by the circumstances they were left in…but they don’t want to help just constantly want more and more money ! Enough was enough and I am pleased to say we won’t be giving them no more business and neither should you.

Tom G.

Do yourself a favor and use another of the many HVAC contractors in the area. Ace and A clearly does not do a thorough job and has charged us many thousands of dollars for two HVAC systems that they installed in our house over a period of years, only to tell us, now, that we need more than $5,000 of changes to our ductwork in order for those systems to work properly—even though we’ve had the exact same ductwork in place since before they started working on our house.

We’d used Ace and A (Decatur location) for years. After replacing our downstairs system years ago, it never cooled as well as the prior one, and whenever service people came out, they always said that there is nothing we can do because we shouldn’t expect our house to be cool when the outside temperature is high. That was not the case with the system they replaced.

We continued to use them, including replacement of our upstairs system, several years ago. As was the case with our downstairs system, our upstairs has been very hot—much hotter than it was before we replaced it. All of this has cost many thousands of dollars and has left us with an upstairs and downstairs that are both much hotter than before Ace and A “fixed” the units. This summer, we paid for another service call due to excessive heat and were told—for the first time—that our duct system is setup incorrectly and needs literally more than $5,000 of work, in order for both of the systems that they recommended and installed to cool properly. Yet, this is the same duct system that was in place when Ace and A replaced our downstairs system, and when it later replaced the upstairs system.

When I complained about Ace and A’s failure to recognize this issue before its service people did any work at our house, no one apologized. Nor did anyone object when I stated that it at least have been cheaper to have done the duct work along with the other work that has been done. They did not apologize at all to a frustrated and long-term customer and did not try to work with us in any way to reduce the cost of the additional work that they failed to recognize for years, even though they proceeded to install and charge us for two new systems—which by their own admission require an additional $5,000 of work in order to perform properly.

Martha C.

I have used Ace & A Heating & Air Conditioning for over 10 years. I fired the rest and hired the best. They have always been courteous, and professional. They have replaced both my heating and air conditioning units. Installation techs. very thorough and professional. Clean-up 5 stars. Office staff 5 stars and roses.

Leta B.

A year and a half ago they installed a complete new system for us. I needed them back today to take care of my poor upkeep of it! They were fantastic both times! They came relatively quickly and were extremely thorough. Today Jermaine checked off all the boxes and then some. He made sure every aspect of our system inside and out was in great working order.

Denise D.

We have been with Ace & A for over 15 years and continue to have great service! Everyone at the office is friendly, helpful, and knowledgeable. We've liked all of our technicians over the years, but Fred, who has serviced our systems for the past handful of years, is absolutely wonderful! He's very honest and knowledgable and so friendly at our appointments. We highly recommend Ace & A to anyone who needs service.

Ruth K.

When we bought our current home, we signed up for Ace & A's annual maintenance agreement on the recommendation of the previous owners and have had very positive experiences with them. We've had a couple of minor issues as well as the regular maintenance visits and they are always prompt, courteous, and explain things thoroughly. What I like best is I can email them if something comes up outside regular business hours that needs prompt attention but is not an emergency, and they respond very quickly and put me on the schedule for the next business day.

Rob B.

Ace & A installed my HVAC a few years ago, then earlier this year when a part that was under warranty failed, they told me they no longer serviced my area, forcing me to go to someone else and pay $800+ to fix a warrantied part. Today, I saw that they are at my building installing a new HVAC for a different owner. indicating that they do actually service my area, but only when it coms to being paid for a new unit, not fixing one that they instilled that failed.