Mountain Gas - Cleveland, Georgia

Mountain Gas: A Comprehensive Overview

Address: 690 Holiness Campground Rd, Cleveland, GA 30528, United States.

Phone: 706-348-2020

Website: mountaingas.com

Specialties: Mountain Gas is a versatile company that offers propane supply, appliances, fireplaces, gas company services, gas logs, and grill store solutions.

Other Points of Interest: The company prides itself on being accessible to all customers by offering wheelchair-accessible parking and entrance facilities.

Opinions: This company has received 19 reviews on Google My Business, indicating a mixed experience for its customers.

Average Opinion: With an average rating of 2.9/5, it can be inferred that there is room for improvement in customer satisfaction.

Characteristics and Services Offered

Mountain Gas is a comprehensive provider of gas-related services, offering a wide range of products and solutions for customers. Their specialties include propane supply, appliance and fireplace stores, gas company services, and grill sales. The company aims to cater to the diverse needs of their clients, ensuring they have access to high-quality gas solutions for their homes and businesses.

In addition to their extensive product offerings, Mountain Gas prioritizes accessibility for all customers. They have implemented wheelchair-accessible parking and entrance facilities, making it easier for individuals with disabilities to access their services.

Location and Accessibility

Mountain Gas is conveniently located at 690 Holiness Campground Rd, Cleveland, GA 30528, United States. Their easily accessible location and comprehensive services make them a reliable choice for gas-related needs in the area.

Customer Reviews and Feedback

While Mountain Gas offers a wide range of services and products, their customer reviews indicate that there is room for improvement in their delivery and communication. Some customers have experienced delays in service, leading to concerns about the reliability of their propane supply.

Despite these concerns, Mountain Gas remains a popular choice for gas-related services in the area, with a diverse range of offerings to meet the needs of their customers.

Final Recommendation

If you are in search of a comprehensive gas company that offers a wide range of services and products, Mountain Gas may be a suitable choice. However, it is essential to consider the mixed reviews and potential for delays in service when making your decision.

We recommend contacting Mountain Gas directly through their website to discuss your specific needs and ensure that they can provide the level of service you require. With their diverse range of offerings and commitment to accessibility, Mountain Gas may be the right choice for your gas-related needs.

👍 Reviews of Mountain Gas

Tesia M.

3/5

I've used this company for several years. My number one complaint is not delivering when they say they will..I called first of the week and was told they were not backed up right now and would be a couple of days..here it is Friday and I call and they tell me we have been pushed to Monday or Tuesday of next week even though we PRE PAY for the product. We told them we were very low and needed it as soon as they could come out. We are now so low we can't use our heat and expecting 27 to 30 degree weather all weekend.

Clark C.

1/5

Ordered propane. They require payment just to place the order. Said it would be 3 to 5 days for delivery, 6 days later no delivery and they said my order was pending. Canceled order and got better service at another supplier. Now watch them respond with their cut and paste response. Now I found that even though my order was canceled, they did not refund my credit card charge. When I called, they actually asked me if I wanted the charge refunded. I guess refunding a charge on a canceled order is something special that you have to request.

bethany M.

1/5

Totally unreliable. We have been calling for a week as out tank was low, now empty. Was told they would be here after lunch today. I was so happy to have a confirmed delivery but to no avail. I understand short staffed and less workers makes for difficult deliveries but we are easy customers. Our account is keep fill and they have my credit on file to accept payment the moment they fill. The problem is they don’t fill. I know other gas companies check weekly I’m lucky to be checked monthly. We are now with out gas so no hot water, no heat and can’t cook. This is just unacceptable for a company that we rely on.

Phillip A.

5/5

I'm a new customer. I ordered propane last week on Monday, they came out on Thursday and filled my tank. The storm hit Friday night and the power went out Saturday morning. Thanks to the quick delivery I was able to run my propane generator until late Monday when the power came back on.
This is a great company and I will recommend them to everyone.

Brenda J.

1/5

We had gas service with them for over a year. When we switched providers they took their time to come get the old tank. This was Oct 15 we callled and they didnt pick up the tank for a month and then had the nerve to bill us for another year tank rental and will not refund us for the gas that was in the tank worth several hundred dollars. This company is dishonest. Dont do business with them.

Burton R.

4/5

I've been waiting for more than a month for a conversion kit to convert my stove from natural gas to propane. No one at Mountain Gas seems to care enough to do anything about it.
UPDATE: Mountain Gas has addressed my complaint to my total satisfaction and I've given them a more favorable rating this time. Thank you Mountain Gas.

Louise C.

5/5

Awesome service and very professional. Installed gas lines for generator and fire logs. Extra detail to make sure the fire logs look and heat was perfect. Complete instructions for use and maintenance. Jason and his staff are highly recommended.

Jennifer B.

1/5

Normally I would give this company a better review. Unfortunately, I can NOT CONDONE PRICE GOUGING!!! Most companies prices are half of what they are charging!!! The Customer service is great but that's about it. I won't be doing business with a company that is not only GREEDY but has no problem TAKING ADVANTAGE of their customers. SHAME ON YOU!!!