Los Angeles Department Of Water and Power - Los Angeles, California

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The Los Angeles Department of Water and Power: A Comprehensive Guide

For residents and businesses within the City of Los Angeles, the Los Angeles Department of Water and Power (LADWP) stands as the essential provider of water and electricity services. Established in 1906, LADWP has evolved into a complex and vital municipal entity responsible for managing the city’s critical infrastructure and ensuring reliable access to these essential resources. It’s a powerhouse dedicated to delivering these services efficiently and sustainably.

Location and Contact Information

The LADWP’s main office is strategically located at:

Address: 4030 Crenshaw Blvd, Los Angeles, CA 90008, United States

Phone: 800-342-5397

Website: ladwp.com

The Crenshaw Boulevard location is particularly notable for its accessibility and customer-focused design. It’s designed to provide a streamlined experience for customers needing to manage their accounts or inquire about services.

Specialties and Key Features

LADWP’s primary specialties lie in the provision of water and electricity distribution. They operate a vast network of pipelines, pumping stations, and power generation facilities to serve millions of customers. Beyond basic service delivery, LADWP is increasingly focused on:

• Sustainability: Investing in renewable energy sources and water conservation programs.
• Smart Grid Technology: Implementing systems to improve efficiency and reliability.
• Customer Service: Improving access and convenience for their customers.

Points of Interest & Payment Options

The Crenshaw Boulevard office offers a welcoming environment for customers. Key features include:

• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Acceptance of Debit cards
• NFC mobile payments
• Credit card payments

Customer Feedback & Reputation

LADWP currently maintains 55 reviews on Google My Business, with an average rating of 3.2/5. Feedback suggests that customers appreciate the speed and ease of service, often highlighting the cleanliness and brightness of the facilities. Several users specifically mention positive interactions with helpful employees such as Nikeshia, who are noted for their friendliness and efficiency. The implementation of a new ticketing system has also been praised for creating a more pleasant and efficient experience, reducing wait times significantly. The facility is perceived as being noticeably superior to other DWP locations within the Los Angeles area, emphasizing a commitment to a modern and customer-centric approach.

Recommendation

For anyone seeking to manage their water and/or electricity accounts, or requiring information regarding LADWP services, we strongly recommend visiting ladwp.com. The website provides comprehensive resources, including online bill payment options, FAQs, and contact information. To ensure the most up-to-date information and personalized support, contacting LADWP directly via their phone line or online portal is highly advised.

Would you like me to expand on a specific aspect of LADWP, such as their sustainability initiatives or the details of their online services

👍 Reviews of Los Angeles Department Of Water and Power

Jenae L.

5/5

Fast and easy service in a bright and clean space. Plenty of free parking out front and there is a handicap entrance. I come here every month to pay my bills and have never had any issues. Nikeshia is a tender at the register and is super friendly, all the employees are nice.

Compared to other DWP locations around L.A, this one feels fresh and much nicer. I was in and out within 2 minutes.

They implemented a new ticket system in place! You walk in and select options and take a ticket then sit and wait. Much more pleasant experience!

Kate H.

5/5

Best governmental place I’ve been to. Staffs are friendly and efficient. Highly recommend.

Sonya R. T.

3/5

Why is the drop box closed on Saturday? It used to be open. Some of us work and can’t make it there between the posted hours. Martin Luther King Jr and Crenshaw location. Ugh!!!!

Miracle M.

1/5

Was told from security and staff that they do not allow walk-in customer service, appointment only.

Arrived at 9:25 am on a Tuesday the location was completely empty no people inside.

PLEASE CLOSE THE LOCATION IF YOU HAVE NO INTENTIONS IN SERVICING PEOPLE THAT LIVE IN THIS COMMUNITY.

Employees here are collecting checks with little to no work being done.

Lauren O.

1/5

If they end up shutting off your electricity, don't expect them to turn it back on the same day. & if that happens to fall on a Friday, then you're not getting any power until Monday. Even if you have kids in your place, & they have medical conditions that require refrigerated medication. They are callous & do NOT care what the situation is. Even if it was a misunderstanding as to why it was shut off to begin with (switching of tenants, & forgetting to transfer the account to your name). They truly have the worst customer service, next to shrewd mechanics. In West Hollywood, they turn your power back on same day AND remotely. They don't need someone to come to your location & you don't wait 3-4 days without any power. Absurd is an understatement. Avoid ever giving them your business, if you can. This area isn't that bad, but between the deplorable postal service & the electric department, I could never live in this area again.
*no stars*

Moises R.

1/5

They threaten my mom house to shut down the water knowing we’re a big family and we pay them huge amount of money payments!

The C. H.

3/5

I've only been here once, to get a copy of my electric bill. The line was very lone. Some people cut in the line, which angered some of the people.

When you go here, give yourself at least two (2) hours. The time you are there maybe less, but giving oneself more time will make some ladies and gentlemen less anxious.

Anthony A.

5/5

Friendly staff, and they now have a DMV style line where they call your number instead of waiting in line, plenty of parking, the EV charging stations are cool. Shopping center right across the street too.