American Softub Co - La Crescenta-Montrose, California

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American Softub Co: A Premium Hot Tub Solution

For individuals and families seeking relaxation and wellness, American Softub Co. stands as a reputable provider of hot tubs and associated services. Located at 2520 Foothill Blvd, La Crescenta-Montrose, CA 91214, United States, this established company has garnered a strong local following and a growing online presence. Their contact number is 8189578827, and visitors can explore their offerings further at americansoftub.com.

Specializations and Services

American Softub Co. primarily operates as a hot tub store, offering a diverse selection of models to suit various budgets and preferences. They also specialize in hot tub repair service, providing ongoing support and maintenance for their customers’ investments. Beyond simply selling tubs, they aim to create a complete relaxation experience.

Key Features & Customer Convenience

American Softub Co. is committed to providing a seamless and convenient experience for its clients. They offer a range of services designed to make purchasing and enjoying a hot tub as effortless as possible. These include:

• Kerbside pickup
• Delivery
• In-store pick-up
• In-store shopping
• Same-day delivery
• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Gender-neutral toilets
• LGBTQ+ friendly
• Transgender safe space

Furthermore, they accept a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring flexibility for their customers.

Customer Feedback & Reputation

American Softub Co. currently boasts 21 reviews on Google My Business, with an impressive average rating of 4.2/5. These reviews consistently highlight exceptional customer service, particularly the dedication of staff like Madison, who is frequently praised for her thoroughness and communication skills. It appears that a significant number of customers are repeat buyers, suggesting a high level of satisfaction and trust in the company’s products and service. The emphasis on accessibility - both physically with wheelchair access and emotionally with a welcoming atmosphere – further contributes to a positive customer experience.

Location & Contact Information

As previously stated, American Softub Co.’s address is 2520 Foothill Blvd, La Crescenta-Montrose, CA 91214. They are easily reachable by phone at 8189578827. Their website, americansoftub.com, provides detailed product information, specifications, and contact details.

Final Recommendation

Based on its strong customer reviews, comprehensive service offerings, and commitment to accessibility, American Softub Co. presents itself as an excellent choice for individuals and families seeking a premium hot tub experience. We strongly encourage potential customers to visit their website at americansoftub.com to explore their selection and connect with their team. Don't hesitate to contact them directly to discuss your needs and discover how American Softub Co. can help you create your own personal oasis.

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👍 Reviews of American Softub Co

linda K.

5/5

We love our soft tub and Madison was amazing. The delivery was easy. Our family is enjoying the hot tub life! Highly recommend checking out these guys!

Stephanie H.

5/5

This is my third hot tub from this company. Madison was such a help to me, was on top of everything and kept me informed. Thank you Madison, and I Love, Love, Love my hot tub!

Nancy Y.

5/5

Love American Softub! Especially love service provided by Madison locally. We have a softub that was coming to end of warranty period when the heater malfuctioned and burned a hole in the tub. The company replaced the tub! Madison was really helpful and knowledgeable and persistent in getting this done for us.

Tracy L.

5/5

We have been a happy customers of American Softub Co. since 1998. We loved the experience so much we bought a bigger hot tub in 2013. Their products are the best on the market and the customer service truly sets them apart. That's why - even after 25 years - when I submerge myself in the lovely hot water of my tub, I still say that buying a hot tub from American Softub was the best decision I ever made.

Angela O. A. O. R.

5/5

I adore American Softub and Madison and Todd ...make me feel like a part of their family..I have TWO softubs from them...and have had great experiences over the years..sometimes the parts can be challenging...and of course one of the realities of a small family owned business is? NO huge corporate entity to provide money...they are small company...and they do a great job..I just recomended to my friend Monica a purchase with these guys? AND SHE IS ECSTATIC with her new tub...love love loves it! LOOK NO FURTHER...and please be a little patient with a small ONLY a couple people working....family owned business...THEY KILL THEMSELVES....to get you what you want. BTW my relationship with Madison and Todd is nearly a 20 year one now....so for those people who couldn't be patient for JUST a second...your loss. very happy!

Janet B.

5/5

Madison offered amazing customer service. The repair was prompt and professional. I was notified along the journey to let me know when they received the unit, what the problem was, when to expect delivery, when it was shipped and a followup to be sure everything worked once it got back home. I highly recommend American Softub.

Sharon P.

5/5

Above and Beyond great Customer Service! I purchased my soft tub from here 10 Yrs ago and still runs great. But due to age there was a part that connects to the filter that just wore out and I called to get the part and I was informed that there was an adapter that now needed to be used to attract the filter. I bought the parts and had a a horrible time connecting it. But the woman I spoke with took so much time with me over the phone trying to help me get this part connected. I own my own business and customer service is number One to me. This was not my only great experience with this company, they have been so helpful in the past as well. I would highly recommend American Soft Tub!!

Ann H.

5/5

I have a small leak in my Softub so I phoned the company in Poway where I bought it.
"Contact the East Coast where it was made" I was told
I phoned them and a grumpy rude woman answered and told me to contact a service agent about two hours from my home. How many agents do you actually have in CA I asked her,
"Four"
"For the whole state of CA?"
"Yes".
So I rang La Crecentia and a charming, cheerful lady answered my call and was beyond helpful. Madison was her name and she told me to watch a Youtube on how to mend a possible gasket leak on my tub which would not necessitate a visit from a service person.
Wow, what a difference it makes speaking with someone nice and who is really helpful.
So all you Softub owners in Southern CA there is hope if your tub springs a leak - there is lovely Madison waiting to help you out.
"Thank you Madison".