Recology Eel River - Fortuna, California

Recology Eel River: A Comprehensive Overview

Address: 965 Riverwalk Dr, Fortuna, CA 95540, United States

Phone: 7077255156

Website: recology.com

Specialties and Services

Recology Eel River specializes in waste management and disposal, offering a range of services including garbage dump facilities. The company is committed to providing efficient and reliable solutions for waste management needs in the Fortuna area.

Other Points of Interest

• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Plastic bottles recycling

Company Opinions and Reviews

With 80 reviews on Google My Business, Recology Eel River has received an average rating of 3.8/5 stars. Customers appreciate the quick service and helpful staff, while some express concerns about the high rates for certain waste types and the unpleasant smell associated with the garbage dump.

Highlights from Customer Reviews:

"The rate for dumping green waste was very high compared to the Eureka location for some reason. I like the quick service and how helpful the attendants and workers are. The place smells awful, but it is a garbage dump, so that is no surprise."

The reviews indicate that while there are some areas for improvement, Recology Eel River remains a reliable choice for waste management services in the region.

Final Recommendation

If you require waste management solutions in the Fortuna area, Recology Eel River is a reputable option. Their wheelchair-accessible facilities and commitment to recycling, such as accepting plastic bottles, make them a environmentally-conscious choice. While some customers have mentioned high rates and odors, the majority of reviews highlight their efficient service and helpful staff. For more information or to inquire about their services, visit their website at recology.com or contact them directly at 7077255156. Don't hesitate to reach out and find out how Recology Eel River can assist you with your waste management needs.

👍 Reviews of Recology Eel River

Dojo 3.

2/5

Can’t answer any phone calls in a timely manner. We called 3 times on different days and still can’t reach no one. Their payment system made us type in numbers multiple times so we rather just pay through a real person. Overall a terrible system. Shout out to the frontline guys but the office folks needs to figure it out

Brian D.

4/5

The rate for dumping green waste was very high compared to the eureka location for some reason. I like the quick service and how helpful the attendants and workers are. The place smells awful but it is a garbage dump so that is no surprise.

Epic S. H. L.

5/5

Went over there with about 12 minutes left didn't drive forward far enough at first. Drove inside the cones instead of outside the cones, I finally got the trash out the car. Get to the front doesn't know if they take a Google pay or not but says he takes the tap, give him my phone, ask for the pin, punch it in, and I was done. These guys are great because I'm sure the end of the day they want to go home. Last thing. They need is an annoying customer that doesn't know what he's doing and they were patient with me.

Sundara G.

1/5

Arrived at the dump at 3:55 and was told they wanted to close early today so we couldn't toss our truck load. I was suprised since it wouldn't have taken more than 5 minutes. Seems to me If you say you're open till a time you stay open to that time.

Allikat M.

5/5

The guys that work here are so nice. They are characters, super friendly. People keep dumping roosters here which is sad but also kind of funny to see them running around the parking lot. Some are really pretty. 🐓🐔

Mary T.

5/5

Just got off the phone with someone, who didn't bother to identify herself, to let her know that once again our trash was not picked up. I was told that I was lucky because the driver hadn't left town & he'd come back....? So me, being lucky, let her know that our recycling was missed last week & our trash was recently missed. She, in her sickeningly sweet child like voice, snarkely told me it was a green waste week. We compost so that doesn't impact us I told her, but I am concerned that there is a problem because we are getting random pick ups with trash & recycling. She snapped that it was a green waste day & that she had already told me that she had called the driver .. So I guess when you hire 12 year olds, complex problem solving is not yet a skill set, nor is the concept of customer service... How about 'I am sorry we missed your pickup, let me see what I can do to help you '? Update: What a difference a weekend makes! I just got off the phone with Mr. Mobley & he will be sending out a truck tomorrow. He provided excellent customer service & provided the missing piece of information, which was our normal driver was on vacation & there was a new backup driver. Our driveway is a bit confusing, so I am sure that was the problem. Changed my rating to 5 stars & would give higher if I could. I trust that he will also address phone etiquette & customer service at their next team meeting.

Dave T.

2/5

It would be a decent little recycling center if it weren't for the manager. He is a rude little wannabe Napoleon in a Walmart suit who tried to scam us into paying hundreds of dollars extra for ewaste.
Pro tip: As of 06/04/23, if you have less than a pickup load of ewaste, take it to Redway. They are free, helpful and actually professional. If the likes of little Napoleon have their way I expect this to change.

Eric L.

1/5

$320/ton is highway robbery.