LA Solar Company - Los Angeles, California

John K.

LA Solar installed my Solar System in Sept 2019. Everything went smooth with no issues.

Fast Forward to Nov 29, 2024, 6 out 12 panels were not producing electricity. I contacted Enphase on 12/07/2024 which made the micro inverters and the solar app that in using. Enphase said the issue was a surge that caused 6 micro inverters to fail.

At the same time, I also contacted LA Solar via email. They responded the next day that they will look into it.

12/13/2024 - LA Solar came to inspect the damaged micro inverters then forward pictures to Enphase
12/16/2024 - Enphase submitted a warranty claim for me.
12//17/2024 - Enphase approve the claim and shipped out 6 replacement micro inverters.
12/22/2024 - I received 6 micro inverters via FedEx.
12/23/2024 - I contacted LA Solar by email to schedule a visit to install new micro inverters
12/26/2024 - One Technician from LA Solar came to install 6 micro inverters. This technician didn’t do a good job. One Bracket used to secure a panel was missing, bracket cover was missing, and one was not flush mounted and was elevated. I contacted LA Solar about the issue and they cane the next day to resolve the issue.
However all panels are working and producing electricity.
12/27:2024 - LA Solar came out to resolve the issue.

It took exactly 2 weeks for LA Solar and Enphase to resolve my issue. This is not bad when I researched the issues many people reported longer down time with other companies.

Thank you LA Solar for resolving my issue so quickly.

Jared

I regret my decision to have LA solar install my enphase solar system. LA solar has very poor communication with me and within themselves to resolve any issues. Solar install and activation took a very long time outside of time for permits and PTO. Required constant requests for them to come finish and fix issues with the enphase hardware after installation, the system was down for around a month total after first operation and they visited multiple times to troubleshoot and resolve issues. The system is still not installed as intended as the battery doesn’t backup the correct loads specified and doesn’t power certain loads on the meter as it was intended, and they have ignored my repeated requests to fix it. I have filed a complaint with the state contractor board about this company and would not recommend them or enphase hardware for anyone.

El G. L.

Don’t hire LASolar. They can’t be trusted to do the right thing. LA Solar bought Barnes Solar who had installed my solar system in 2021 For the past 6 months my SCE bill has been climbing and I was battling with them for months until I discovered the inverter wasn’t working so no power was producing. I called Barnes Solar to then find out LA Solar had taken over. Initially they could not find that I was ever a customer. After multiple phone calls, Sophia claimed they found my contract in old paperwork and that they would check my system to determine where the problem lied. I had to call or text for two weeks to get a response until Sophia finally told me the problem was inverter related and parts were ordered to be delivered to my home in 7 days. I alley after 7-day time when Sophia told me my account was under review by senior management. A few days later she told me LA Solar didn’t takeover the warranties from former company and would not be sending anyone to setvice our system.

Ryan H.

Do not use this company for solar. This company does not take any pride in what they do and when they make a mistake, they will do whatever they can to put the blame on the homeowner and tell the homeowner to go pound sand. Here is what they have put my family through the last two years…

- LA Solar installed solar; leaks appeared shortly after solar installed. No leaks prior to solar and that was tried and test through several storms prior. (they broke 70% of our roof tiles at solar install and they stated the leaks had nothing do with the install)
- LA Solar finally took some responsibility (after much back in forth, over two months of them trying to put the blame on my family) and re-tiled the roof (70% of our tiles were broken at solar install), they supposedly “fixed” the roof/eave/cricket that was damaged.
- my family spent thousands of dollars fixing the home back to original state after the damage done (LA Solar did not compensate for this) and we thought we were done with this company.
- In a recent storm it was discovered in the same area that LA Solar ‘fixed’ was indeed leaking one year after the work was completed to ‘fix’ the situation.
- la solar was to send out a roofer after reaching out several times and instead they sent an inspector to try to point the finger somewhere else and saying it was not solar related
- After over 30+ calls, several times being hung up on by customers service, 8 voicemails and dozens of text never being responded too over a period of a week, la solar finally indicated they do not believe it's their fault and for my family to reach out to the roofer who did the work
- we re-iterated that LA Solar was roofing company that did the work, no communication after from la solar to help remedy the Situation
- another storm comes through and more water damage
- we reach out and la solar states not our fault, but if you insist we will send someone out and will charge you for the roofer to review roof and remedy the situation
- la solar has not provided number or contact for the roofer who "fixed" our roof last year (March of 2022), still making it our problem even though we have been asking for help for over three weeks.
- As it stands, we still have no remedy to the situation, we have water in our walls and under our brand new floors that we had to install after the first leaks and seems like we are going to have to battle LA Solar to do the right thing.
- LA solar stated they do not believe the leak in the exact same location from last year is their fault and attempting to put the blame on our family and have our family incur further costs (upwards of 10K for damage that needs to be remedied). They indicated because the of heavy rainfall, the roof must be leaked due to heavy rainfall and that happens (even though the roof was supposedly fixed 13 months prior) , and it is not their fault.
- we are in week 6 with no solution and still LA Solar putting the fault on my family for shotty work. We are now going to have to seek legal council and spend countless hours and money to recoup what was taken from our Family.

Needless to say, after going through hell with the install of solar panels, we cannot seem to get LA Solar out of lives and all the issues that comes with them. We would never recommend a company that is cares little to nothing about its customers and does such shotty work and goes about their craftmanship with negligence.

If you get a bid from LA Solar, make sure you add a minimum extra 30% to cover the damage they will cause to your property plus countless hours wasted trying to get someone on the phone. Please use this testimony as a reason to stay away from this company. All they have brought to my family is headaches, significant financial burden and stolen our home away from us. I would never wish this company upon anyone.

Stacy P.

Among the few solar companies we examined, we chose LA Solar Company. We've had our solar system for about two years and are satisfied with it. Very tidy, effective job, and they won't try to sell you anything you don't need. Our pals have received our recommendation.

Dylan W.

My experience has been solid and fine. So far, it's been good since the installation and it was nice that I didn't have to pay for electricity last month. I'm happy with LA Solar.

Christie C.

Process was almost flawless; saw immediate results in our monthly bill. Very glad we were able to install solar and help save the planet and environment.

Norma W.

Easy to deal with and very professional from initial contact to installation. they were knowledgeable, with no sales pressure. High-quality workmanship and left no mess. I would and have recommended them to others.