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Burbank Water and Power - Burbank, California

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 164 Magnolia Blvd, Burbank, CA 91502.
Phone: 82383700.
Website: burbankwaterandpower.com
Specialties: Water utility company, City government office, Electric utility company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 44 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of Burbank Water and Power

Burbank Water and Power 164 Magnolia Blvd, Burbank, CA 91502

☎️82383700

⏰ Open Hours of Burbank Water and Power

  • Monday: 8 AM–5 PM
  • Tuesday: 8 AM–5 PM
  • Wednesday: 8 AM–5 PM
  • Thursday: 8 AM–5 PM
  • Friday: 8 AM–5 PM
  • Saturday: Closed
  • Sunday: Closed

Burbank Water and Power: A Comprehensive Overview

Burbank Water and Power, located at 164 Magnolia Blvd, Burbank, CA 91502, is a prominent water utility company and electric utility company that serves the city government of Burbank. With a phone number of 82383700, and a website at burbankwaterandpower.com, this company specializes in providing essential services to the local community.

Key Features and Services

Some notable features and services offered by Burbank Water and Power include wheelchair accessible entrances and parking lots, making it easy for everyone to access their services. Additionally, this company accepts various forms of payment, including debit cards, NFC mobile payments, and credit cards, ensuring a seamless experience for its customers.

Specialties

  • Water utility company
  • City government office
  • Electric utility company

Customer Opinions and Reviews

With 44 reviews on Google My Business, Burbank Water and Power has garnered an average opinion rating of 3.7/5. Customers have praised the company's exceptional service, with some mentioning the helpful power plant staff and the provision of chargepoint charging stations for electric vehicles. The availability of both level 1 and level 2 (CCS Combo) charging options, with pricing based on the time of day and EV type, has been particularly appreciated by those with electric vehicles.

One customer highlighted the amazing service provided by the company, while another appreciated the accessibility of the power plant staff. The availability of charging stations for electric vehicles has been a valuable resource for EV owners in the area.

Why Choose Burbank Water and Power

Burbank Water and Power stands out as a reliable and customer-focused utility company. With a commitment to providing exceptional service, accessible facilities, and diverse payment options, they cater to the needs of both residents and businesses in the city of Burbank.

Should you require information about water and electricity services or wish to inquire about billing, rates, or other related matters, be sure to visit their website at burbankwaterandpower.com or contact them directly at 82383700 to speak with a knowledgeable representative.

👍 Reviews of Burbank Water and Power

Burbank Water and Power - Burbank, California
Jose G. M.
5/5

There service is amazing, the power plant is very helpful, they also provide chargepoint charging stations for ur EV, level 1 and level 2 (ccs combo) price is based on time of day and EV Type

Burbank Water and Power - Burbank, California
Brandon P.
1/5

There communication between the power meters and there offices has been down for over a year now. I told them they're more then welcome to come read the meter monthly but they said they didn’t have enough employees to do so. So instead they decided to do estimates for our usage based on the year before use. What they don’t tell you is that they’ll come back in a year, a week after they replaced the meter at our house and back charge you for the entire year that they were at fault for not estimating right and charge you for whatever the difference is. Over course they never over charge. $400 BACK CHARGES for the entire year that they messed up and couldn’t communicate with there meters and there was a supply chain shortage so they weren’t able to get any new meters for over a year. Now that there installing new meters there back charging all the customers for the last year the amount that there estimates were off!!!!! Unreal…. And when I call in to talk to them about it; every employee is embarrassed by the way the company handled this because alls they do now is deal with UNHAPPY CUSTOMERS. And we as customers have no choice but to use there services and deal with there horrible business decisions and they way they treat there customers. BE AWARE OF THIS!!! Just know if this happens to you they WILL come back and make you pay any differences or mistakes that they have made. Apparently it states this in the contract you sign when starting your account with them. Wild. BURBANK DWP… the real Gangsters of these streets.

Burbank Water and Power - Burbank, California
Caryl H. E.
2/5

1. Please fix your automated system. does not pick up choices made from given options.

2. Also, please fix your phone system including audio. I called a couple of times and the people who answered could not hear me speaking.

3. I will update my review if these issues will be addressed soon.

Thanks!

Burbank Water and Power - Burbank, California
Lexena K.
5/5

I called the emergency water leak services department, and Carlos answered the phone, I told him about the water problems. He told me he would dispatch the field officers to help me right away, they showed up in less than 20 minutes. Great people, great service.
Thank you so much🙏👍

Burbank Water and Power - Burbank, California
Nora D.
3/5

I think the people who work here are very nice and helpful. And I have no problem with my water or how it tastes. I think the department is very good. But I have never been able to use the website to pay my bill. Months have gone by and many conversations but still it does not function. I don't live in California full time so this has been a problem for me, and I have to call the company every month to talk about the issue, and today I am about to call them yet again.

Burbank Water and Power - Burbank, California
Terry W.
5/5

Special soft and wonderful staff. Like I was used to in Kansas. Efficient and super customer focused. Add to that a historic Art Deco building and you would be happy to buy a ticket just to come inside each month and pay your bill. Bravo!

Burbank Water and Power - Burbank, California
Toddler C.
1/5

If you call AVOID Jessica at all costs, she wants to be employee of the month and treats you horrible, she talks down on you (passive agreesive). When I asked to speak to the credit department supervisor she denied me and said she is the only supervisor there. Which is NOT true because I have spoken to that supervisor before and she is understanding and willing to help. We all fall behind on our Bill's. Jessica thinks money just magically appears. She won't turn our services on, but what she doesn't understand is if she doesn't (us paying any amount we have) then our business will have to close and Burbank water and power will never see a dime from us, because we won't have money to pay them.

Burbank Water and Power - Burbank, California
Debra
5/5

Best utility company we've ever dealt with, and we've lived in several different parts of the country and dealt with quite a few utility companies over the decades. Paying our bills online is a cinch, and contacting people in various departments has always been impressively easy and productive. We can track our usage online and quickly pinpoint ways to save money. They've given us rebates for energy saving appliances we've purchased, and they've supplied some terrific tips on conserving water.

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