Plumas Sierra Rural Electric Cooperative - Portola, California

Address: 73233 CA-70, Portola, CA 96122.
Phone: 5308324261.
Website: psrec.coop
Specialties: Electric utility company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 40 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Plumas Sierra Rural Electric Cooperative

☎️5308324261

⏰ Open Hours of Plumas Sierra Rural Electric Cooperative

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–5 PM
Saturday: Closed
Sunday: Closed

Overview of Sierra Rural Electric Cooperative

Based in Portola, CA, located at 73233 CA-70, Sierra Rural Electric Cooperative (SREC) stands out as a leading electric utility company. This cooperative, known for its commitment to serving the community, is easily accessible for both residents and visitors alike, thanks to its wheelchair accessible entrance and parking lot.

Contact Information

For those needing to reach out, SREC can be contacted at Phone: 5308324261. Additionally, their dedicated website, psrec.coop, offers a wealth of information and services, ensuring members and potential customers have all the tools they need to engage with the cooperative.

Features and Services

SREC specializes in providing reliable electric utility services to its community. The cooperative's performance has notably improved over the years, with significant upgrades noted especially after a challenging winter last year where outages were virtually nonexistent. This is reflected in positive customer feedback, with many noting a substantial improvement in service quality over the past five years.

Customer Service and Technology

Customers appreciate the cooperative's responsive customer service, highlighted by the availability of knowledgeable representatives who can swiftly connect them with the appropriate assistance, whether through the user-friendly app for monitoring outages or managing payments. The internet service offered is praised for being superior to digital path alternatives, providing a more reliable and efficient connection for members.

Community Engagement and Accessibility

The cooperative's commitment to community engagement is evident through its member meetings, which, despite not being regularly attended by all members, seem to keep the cooperative aligned with community needs. Furthermore, SREC's facilities are designed with accessibility in mind, ensuring that wheelchair users can navigate the premises without difficulty.

Recommendation

For anyone seeking a reliable and community-focused electric utility provider, Sierra Rural Electric Cooperative is highly recommended. With an impressive average opinion rating of 4.3/5 based on over 40 reviews on Google My Business, it's clear that SREC is making strides in meeting and exceeding customer expectations. To learn more, explore their website psrec.coop, or directly contact them at the provided phone number. Don't miss the opportunity to experience the difference a cooperative that truly cares can make.

This comprehensive overview highlights Sierra Rural Electric Cooperative's dedication to providing exceptional electric utility services, coupled with a strong commitment to customer satisfaction and community involvement. Whether you're a current member looking for more details or a potential new customer interested in reliable power solutions, Sierra Rural Electric Cooperative is definitely worth getting in touch with through their user-friendly website.

👍 Reviews of Plumas Sierra Rural Electric Cooperative

Plumas Sierra Rural Electric Cooperative - Portola, California

MM

5/5

Push just a couple buttons and you get a helpful person that knows something or will get you to another real person quickly that can take of your need. Great app for easy checking on the rare outages and for easy payment. Fair rates. I never attend the member meetings but seems like the communities keep them in line. I am happy.

Jeff B. C. H. (. B. C. H.

4/5

Compared to 5 years ago its night and day. Big winter last year and they performed very well. NO OUTAGES!!! I started off with a 1 star review and it has moved up annually. The internet service offered is much BETTER than digital path.

Garret M.

1/5

I get that people hate their ISP, but there are usually reasons for it. In the case of Plumas Sierra Telecommunications hatred doesn't even come close to describing what I think of the ENTIRE COMPANY.

I have been experiencing random disconnections and incredible poor performance for about a year. Performance and simple connectivity became so frustrating I contacted them 2-months ago and Plumas Sierra still haven't been able to resolve anything.

I have called their supposed technical support, which is little more than an glorified answering machine because all they can do is pass something along, innumerable times. So often I know some of them by name. I have called their offices directly, and have been reassured that they will be getting someone on it right away, only to have nothing resolves. I have provided them with detailed emails including 60 speedtests taken over the course of a month, after hunting for an email to send it to and only being able to send it to their info email, the only one they list on their site. I have talked directly to a representative three times. I have only ever received one voice mail response.

And after 2 months of little to no usability for the DSL I have been paying for their technician says he should be able to get around to it, NEXT MONTH.

This company also provides electric utilities to the area as well, and they can't even keep the power on reliably. Go ahead google Plumas Sierra Rural Electric Cooperative power outage and see for yourself.

The only reason that any of these people have jobs is because of the near-monopoly they have in the area. They are so bad that I would recommend that anyone frustrated by their incompetence should make an official complaint with the Better Business Bureau, the California State Utilities Commission for electric issues, and the Federal Communications Commission for their pathetic internet non-services.

Jermy E.

3/5

They don't give pertinent info during outages. Would be helpfully if we knew roughly how long outages would be so we can know weather yo fire up the Gemini or not.

Andrew J.

4/5

My bill is extremely low. Unfortunately the extra monthly service fees sometimes more than bill each month.🥺 SolAr looking real gooD right now😜

Wendy &. W. M.

5/5

I’d have to say that out of all the spotty services I have tried in the area for internet here in portola, Plumas rural electric cooperatives Coax has been the best! Best price and best service, very helpful customer service as well, THANK YOU!

adam C.

5/5

Just had a fuse on a transformer go out on my property. Paul from psrec was out to my location and had the problem fixed right away. I have never had a power company be so prompt and professional. THANK YOU!!!!!

Kyle B.

5/5

I called them because my power was out, and they sent some very nice technicians over very quickly.