Franklin Electric Cooperative - Russellville, Alabama

Franklin Electric Cooperative is a well-known electric utility company located at Address: 225 Franklin St NW, Russellville, AL 35653. This company has been serving its community for many years and has built a solid reputation for providing reliable and high-quality electric services.

One of the most significant features of Franklin Electric Cooperative is its commitment to accessibility. The company has made sure to provide a wheelchair-accessible entrance and parking lot, making it easy for people with disabilities to access their services. This commitment to inclusivity is just one of the many reasons why Franklin Electric Cooperative stands out in the industry.

Specialties: Electric utility company. Franklin Electric Cooperative offers a range of services, including residential and commercial electricity, generation and transmission services, and energy-efficient solutions. They have a team of experienced professionals who are dedicated to providing their customers with the best possible service.

If you are looking for an electric utility company that you can trust, then look no further than Franklin Electric Cooperative. With a phone number of 2563322730, it is easy to get in touch with them to learn more about their services. You can also visit their website, fecoop.com, to explore their offerings and read more about their commitment to excellence.

Opinions: This company has 22 reviews on Google My Business. With an average opinion of 3/5, Franklin Electric Cooperative has received mixed reviews from its customers. While some have praised the company for its excellent service and reliability, others have noted areas where they could improve. However, it is important to note that no company is perfect, and the fact that Franklin Electric Cooperative has taken the time to engage with its customers and respond to their feedback is a testament to its commitment to providing the best possible service.

Reviews of Franklin Electric Cooperative

Kisha Ponce

1/5

I gave y'all 5 stars before but I take it back, I have all my bills from the time I started service with y'all and it's sad this year my light bill hasn't been under 300 dollars. Stop charging the residents outrageous prices for power, take my April Bill every year in April my bill ranges 150 to 180. So my current April Bill is 338.00 definitely not a normal April bill.

Pat Williams

1/5

They tell you on their voice message they’re open certain days and certain hours. You go to pay the bill and no one is there. A wasted trip with gas prices this high. The reason I have to drive in to pay is because I just received bill to late to mail it in without late payment charges!

Maurice C. Morrissette

5/5

I had a water leak and there was an additional 2900 gallons of water used , but the leak wasn't obvious to me until I received my bill. The bill was only $51 dollars , I paid $40 last week, and this week I received a letter telling me that I owe $41 additional dollars due to the fact that they sent a reminder of the balance. Wow , and they call extortion a criminal offense, what about this. I work from 6 am until 4:30 pm , and they are closed when I get off , I really don't feel comfortable leaving my payment in that overnight box.

Kim Ivey

1/5

They turn my power off two months in a row while knowi g Iam disabled. they knocked on my disabled neighbors door to get her payment I also am disabled they have never knocked on my door they only cut my power off charge me an extra $55 fee which leaves me short on groceries and they tried to tell me they charge my neighbor 20 extra dollars to pick her money up that is a lie and that is also discrimination if they're going to cut off one person's power they should cut off everybody's. They didn't charge her no extra fee today they flatly knocked on her door and took her money and the manager at rest will try to tell me they charge her an extra $20 . I got paid Saturday my power was cut off 10:30 Monday they didn't even give me time to get up there to pay.They are only taking advantage of the poor and those on disability. they should know when you draw $700 a month you cannot save a hundred extra to pay next month's power bill with before it goes over. They will pay for this one day the Bible plainly states do not take advantage of the poor. I will be talkin to a discrimination attorney about this. Kim McCalpin PS first time they cut it off I was in the hospital with a brain bleed and a broken. I cannot get over the manager of Franklin County in Russellville lying and telling me my neighbor is paying a $20 extra fee for them to come pick up her they came and picked up mine last month I was not charged a $20 extra fee either.

Auburn Hargett

1/5

This place is a joke. I had utlities turned on in 2017 then moved and turned to get utlities turned on again in 2022. Only to be told that I somehow owe 106 dollars from 2010. Though never told me when i turned on utlties in 2017. They are just money hungry. Even the ladies who work there arent nice they only care about money.

CRob 822

1/5

The most rude, angry, unpleasant drive through staff! Formally reported. I don't care how much a person hates their job, you never treat customers especially those with special needs, with anything but dignity.

Tina Towe

1/5

They charge way to much for the lights you get and lord god trying to get lights on the deposit is over $300 good lord.

Mario Jose Canelas Quintana

5/5

the nices people, very understandable,